Program Support Specialist 1

ACS Professional Staffing; Portland (OR); Remote; USD 54,000 - 78,000; Full time

Job summary

ACS Professional Staffing seeks a detail-oriented Program Support Specialist 1 for a fully remote role open to candidates in OR, WA, ID, or MT. You will assist in technology procurement coordination, documentation, and financial accruals for federal clients, with emphasis on compliance and process accuracy.

The role requires experience with inbox/ticket systems, MS Office, and SharePoint, plus strong writing skills and the ability to work under deadlines.

Qualifications

• Associate degree or equivalent training in Information/Computer Technology, Business Systems, Computer Technology, or a related technical field is preferred.
• 1 year of experience is required with an applicable associate degree.
• 3 years of experience are required without a degree or an applicable degree.
• Experience with managing a shared inbox or ticketing system (e.g., Cherwell Service Management, ServiceNow) to triage requests and enforce process compliance.
• Basic familiarity with procurement, purchasing, or basic financial tracking processes.
• Proficiency with the Microsoft Office Suite (Outlook, Excel, Word) and SharePoint for file and document management.
• Strong technical writing skills and the ability to present information in various forms.
• Ability to follow established procedures with high precision and meet deadlines.
• Prior experience working within a federal government or federal contracting environment.
• Strong logical reasoning skills to identify strengths/weaknesses of options.
• Ability to apply general rules to specific problems to produce viable options.
• Ability to identify when processes diverge from standards and proactively present options.
• Valid U.S. Driver's License is required.

Responsibilities

• Request Management & Process Facilitation: Manage the BuyIT inbox, serving as the frontline point of contact for reviewing, monitoring, triaging, and logging all technology procurement and service inquiries.
• Procurement Documentation & Record Keeping: Track contract renewal dates and collaborate with COR to ensure complete packages are submitted prior to Procurement Action Lead Time.
• Financial & Accrual Coordination: Facilitate collection, consolidation, and organization of monthly financial accrual information from technology CORs.
• SharePoint Site Optimization & Maintenance: Support lifecycle management of the IT Acquisition SharePoint site and ensure resources, SOPs, and policies are up to date.

Education

Associate degree in IT / related field

3+ years of experience in IT procurement or business analysis

Experience with federal contracting environments

1 year of experience with associate degree

Attention to detail

Analytical thinking

Problem solving

Tools

Cherwell Service Management

ServiceNow

Microsoft Office Suite (Outlook, Excel, Word)

SharePoint

Job description

Location: Portland, Oregon Type: Contract Job #8851

Overview: ACS Professional Staffing is looking for an employee to work remotely with our client. This Program Support Specialist 1 serves as a technology procurement and records coordinator and Technology Acquisition Advisor Associate, providing critical support to the Chief Information Officer's (CIO) Internal Business Operations team. This role helps ensure the smooth, compliant, and efficient processing of technology procurement actions and financial coordination for federal government clients. This position is ideal for a proactive, highly organized, and detail-oriented professional who excels in foundational, process-driven work. This full-time remote position is open to qualified candidates located in OR, WA, ID, or MT.

Responsibilities

• Request Management & Process Facilitation: Manage the "BuyIT" shared inbox, serving as the frontline point of contact for reviewing, monitoring, triaging, and logging all incoming technology procurement and service inquiries. Identify technology procurement requests received in the "BuyIT" inbox and systematically redirect requestors to the official system of record with the appropriate submission instructions, paths, and links. Provide timely, professional status updates to stakeholders, ensuring clear communication, high-level customer service, and correct routing through designated channels.


• Procurement Documentation & Record Keeping: Track contract renewal dates and collaborate with the assigned Contracting Officer Representative (COR) to ensure complete request packages are submitted to contracting prior to the Procurement Action Lead Time (PALT). Under the direction of the Technology Acquisition Advisor or COR, contact software publishers and hardware/service vendors to obtain government cost estimates. Assist the COR with gathering internal/external documentation for requisition requirements; perform comprehensive quality assurance checks on procurement packages to ensure all required forms are present, accurate, and complete. Create and maintain a centralized document repository. Mark, organize, and file physical and digital records (including emails) in strict accordance with compliance requirements, Information Security (INFOSEC), and Information Governance & Lifecycle Management (IGLM) standards. Ensure official records are audit-ready and distribute sensitive documentation only to authorized personnel with a validated "need to know."


• Financial & Accrual Coordination: Facilitate the collection, consolidation, and organization of monthly financial accrual information from technology CORs. Ensure accurate accrual data is submitted to the Finance department within established deadlines. Maintain records of all accrual submissions and related financial communications for future auditing and tracking.


• SharePoint Site Optimization & Maintenance: Serve as a key contributor to the lifecycle management of the IT Acquisition SharePoint site including: Assist in structuring the site to ensure intuitive navigation and accessibility for technology CORs. Identify, gather, and upload essential resources, including templates, Standard Operating Procedures (SOPs), and governing policies. With Supervisor oversight and input, conduct routine audits and validation checks to verify that all hosted information is accurate, compliant, and up to date. Proactively identify opportunities for system enhancement and assist in implementing approved updates.

Requirements

• An associate degree or equivalent training in Information/Computer Technology, Business Systems, Computer Technology, or a related technical field is preferred.


• 1 year of experience is required with an applicable associate degree.


• 3 years of experience are required without a degree or an applicable degree.


• Experience must be consistent with the specific requirements of a business analyst, business purchasing agent, and/or information technology business analysis and support role.


• Demonstrated experience managing a shared inbox or utilizing a ticket-based system (e.g., Cherwell Service Management, ServiceNow) to triage requests, enforce process compliance, redirect users to correct submission portals, and manage competing priorities.


• Basic familiarity with procurement, purchasing, or basic financial tracking processes.


• Proficiency with the Microsoft Office Suite (Outlook, Excel, Word) and SharePoint for file and document management.


• Strong technical writing skills and the ability to present information in various forms (textual, graphical, and statistical).


• Ability to follow established procedures with high precision, consistency, and strict adherence to deadlines.


• Prior experience working within a federal government or federal contracting environment.


• Strong logical reasoning skills to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.


• Ability to apply general rules to specific problems to produce viable options for stakeholders or Subject Matter Expert (SME) consideration.


• Ability to identify when processes are diverging from standards or when issues are likely to arise, and proactively present options to the appropriate audience or SME.


• Valid U.S. Driver's License is required.

Work sponsorship is not available at this time. Third-party candidates will not be considered for this position. Because we are a federal government contractor, we have special restrictions placed on us for hiring foreign nationals into certain key positions within the company. This particular position requires U.S. citizenship.

ACS Professional Staffing will provide equal employment opportunities to all applicants without regard to the applicant's race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.

If you have any questions about the job posting, please contact [e-mail] If you have any questions about our Reasonable Accommodation Policy, please feel free to email [e-mail]