Program Support Specialist 1

CorSource; Portland, Northern (OR, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

CorSource Technology Group in Portland, Oregon seeks a Program Support Specialist for a 12-month assignment. You will serve as a technology procurement and records coordinator to support the CIO’s Internal Business Operations team, ensuring compliant, efficient procurement actions for federal government clients.

The role emphasizes process-driven work, quality assurance of requisitions, and maintaining audit-ready documentation with strict data governance.

Qualifications

• Associate’s degree or equivalent in IT, business systems, or related field preferred.
• 1 year of experience with an applicable Associate’s degree; 3 years if no degree.
• Experience in IT purchasing, procurement support, and business analysis.
• Experience managing a shared inbox or ticketing system.
• Proficient in Outlook, Excel, Word, and SharePoint; strong writing skills.

Responsibilities

• Manage the BuyIT inbox, triage inquiries, and log requests.
• Redirect requestors to official submission portals with clear instructions.
• Provide timely status updates to stakeholders and ensure proper routing.
• Track contract renewals and coordinate with COR on submission packages.
• Obtain government cost estimates from publishers/vendors as directed.
• Gather documentation for requisitions and perform QA on packages.
• Create and maintain a centralized document repository per INFOSEC/IGLM.
• Ensure audit-ready records and restrict access to need-to-know personnel.
• Support monthly accrual coordination and timely financial submissions.

Skills

Shared inbox management

Ticketing system

Procurement familiarity

MS Office & SharePoint

Technical writing

Process discipline

Education

Associate’s degree or equivalent in IT / related field

Tools

Cherwell Service Management / ServiceNow

MS Office Suite

SharePoint

Job description

We are CorSource Technology Group, a locally owned technical staffing and recruiting firm in Portland, Oregon.

19888
Program Support Specialist
12 months
Portland

This position closes to submittals on October 7th.
Position requires the ability to meet federal background and compliance requirements.

OVERVIEW

This assignment serves as a technology procurement and records coordinator and Technology Acquisition Advisor Associate (TAAA.) The role provides critical support to the Chief Information Officer’s (CIO) Internal Business Operations team to ensure the smooth, compliant, and efficient processing of technology procurement actions and financial coordination for federal government clients. This assignment is ideal for a proactive, highly organized, and detail-oriented individual who excels at foundational and process-driven work.

Assignment

The Office of the Chief Technology Officer reports to the Chief Information Officer (CIO) and advises Company’s top management on enterprise strategy, information and technology strategy, modernization efforts, major initiatives, and interpreting and implementing federal information and technology requirements and policies.

ASSIGNMENT RESPONSIBILITIES

Note: All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate manager or other federal personnel with the authority to do so.

Request Management & Process Facilitation

• Manage the "BuyIT" shared inbox, serving as the frontline point of contact for reviewing, monitoring, triaging, and logging all incoming technology procurement and service inquiries.
• Identify technology procurement requests received in the "BuyIT" inbox and systematically redirect requestors to the official company system of record with the appropriate submission instructions, paths, and links.
• Provide timely, professional status updates to stakeholders, ensuring clear communication, high-level customer service, and correct routing through designated channels.

Procurement Documentation & Record Keeping

• Track contract renewal dates and collaborate with the assigned Contracting Officer Representative (COR) to ensure complete request packages are submitted to contracting prior to the Procurement Action Lead Time (PALT).
• Under the direction of the Technology Acquisition Advisor or COR, contact software publishers and hardware/service vendors to obtain government cost estimates.
• Assist the COR with gathering internal/external documentation for requisition requirements; perform comprehensive quality assurance checks on procurement packages to ensure all required forms are present, accurate, and complete.
• Create and maintain a centralized document repository. Mark, organize, and file physical and digital records (including emails) in strict accordance with compliance requirements, Information Security (INFOSEC), and Information Governance & Lifecycle Management (IGLM) standards.
• Ensure official records are audit-ready and distribute sensitive documentation only to authorized personnel with a validated "need to know."

Financial & Accrual Coordination

• Facilitate the collection, consolidation, and organization of monthly financial accrual information from technology CORs.
• Ensure accurate accrual data is submitted to the Finance department within established deadlines.
• Maintain records of all accrual submissions and related financial communications for future auditing and tracking.

SharePoint Site Optimization & Maintenance

• Serve as a key contributor to the lifecycle management of the IT Acquisition SharePoint site including:
• Assist in structuring the site to ensure intuitive navigation and accessibility for technology CORs.
• Identify, gather, and upload essential resources, including templates, Standard Operating Procedures (SOPs), and governing policies.
• With Supervisor oversight and input,conduct routine audits and validation checks to verify that all hosted information is accurate, compliant, and up to date.
• Proactively identify opportunities for system enhancement and assist in implementing approved updates.

REQUIREMENTS

Education & Corresponding Experience (required on matrix)

• An Associate’s degree or equivalent training in Information/Computer Technology, Business Systems, Computer Technology, or a related technical field is preferred.
• 1 year of experience is required with an applicable Associate’s degree.
• 3 years of experience are required without a degree or an applicable degree.
• Experience must be consistent with the specific requirements of a Business Analyst, business purchasing agent, and/or information technology business analysis and support role.

Required Technical Skills & Experience (required on matrix)

• Demonstrated experience managing a shared inbox or utilizing a ticket-based system (e.g., Cherwell Service Management, ServiceNow) to triage requests, enforce process compliance, redirect users to correct submission portals, and manage competing priorities.
• Basic familiarity with procurement, purchasing, or basic financial tracking processes.
• Proficiency with the Microsoft Office Suite (Outlook, Excel, Word) and SharePoint for file and document management.
• Strong technical writing skills and the ability to present information in various forms (textual, graphical, and statistical).
• Ability to follow established procedures with high precision, consistency, and strict adherence to deadlines.

All qualified applicants at CorSource Technology Group will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.