Office Manager (Part-Time)

Person Centered Supports, LLC; Tobyhanna Township (PA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Program

Job summary

Person Centered Supports, LLC is seeking an administrative support professional to assist with general office tasks, auditing, operations, and reporting. The role requires coordinating with multiple departments to meet program goals and maintaining EHR documentation for patients.

Responsibilities include answering phones, greeting visitors, scheduling, and ensuring accurate census data in the EHR. The position emphasizes confidentiality and teamwork within a supportive environment.

Qualifications

• Requires High School Diploma or equivalent (Associates preferred).
• Proficiency with Microsoft Word, Excel, Access, PowerPoint and Outlook.

Responsibilities

• Answer telephones and direct callers to appropriate department/employee.
• Greet and welcome program visitors.
• Distribute/route incoming packages.
• Update program telephone list as needed.
• Update Member residential assignments as needed.
• Upload documents into the Electronic Health Record (EHR) includingPhysicals, Insurance Cards, Other Medical documents.
• Support scheduling for psychiatry staff and tracking member sessions.
• Ensure Bed Days are updated daily in EHR and run entitlements report.

Skills

Multitasking

Analytical skills

Interpersonal skills

Confidentiality

Team player

Education

High School Diploma or equivalent

Associates degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $17.00 To $18.00 Hourly

Our Mission

To empower individuals with behavioral health conditions, substance use disorders, and/or developmental disabilities to achieve the lives of their choosing in the community.

Summary of Job Description

Support with general office needs, auditing, operations, and reports. Works closely with other departments to meet program goals.

Specific Responsibilities

• Answer telephones and direct callers to appropriate department/ employee. Provide callers with any information available prior to forwarding to voicemail or locating employee.
• Greet and welcome program visitors.
• Distribute/ route incoming packages.
• Update program telephone list as needed.
• Update Member residential assignments as needed.
• Support with uploading documents into the Electronic Health Record (EHR) including (but not limited to) the following:
• Physicals
• Insurance Cards
• Other Medical documents
• Support with ongoing scheduling for psychiatry staff and tracking of member individual sessions.
• Support with ensuring member labs and injections is scheduled as prescribed.
• Collaborate with the PD and Social Worker to ensure Census and Spacelist is correct and updated weekly.
• Run EVS (Eligibility Report) on all Members weekly.
• Ensure Member Treatment History is current in EHR.
• Order Supplies Monthly
• Ensure Bed Days are updated daily by 10:00 AM in EHR and run entitlements report as required.
• Track Member medication observations daily and inform PD of missed compliance.
• Complete Program Contact Compliance Tracker daily and provide updates to PD as requested.
• Complete continuing educational requirements as aligned with regulatory compliance.
• Attend supervision sessions and meetings as scheduled with direct supervisor.
• Other duties as assigned by the Program Director.

Additional Performance Expectations

• Support and implement interventions and directives as directed by the Team.
• Always demonstrate compassion and concern when supporting a Member through embracing Project Transition and PCS Mental Health's Mission and Core Values.
• Approach Member engagement from a non-judgmental stance understanding that a Member's behavior is driven by experience, which may include trauma.
• Treat and speak to Members with supportive kindness even when a Member demonstrates intense behavioral or emotional actions. Staff will show Members dignity and respect for their values and lifestyles.
• Seek out appropriate support, consultation with Clinician or Psychiatrist (if applicable), in conjunction with the Program Director or obtain supervision, when they are uncertain about how to respond or support a Member effectively.
• Report back to the Treatment Team any observations of Member behavior that suggests Member may need additional treatment interventions and/or support.
• Engage with all external parties/ individuals with professionalism and with a positive customer service approach, understanding that they are always representing the organization.
• An understanding of and an agreement to value the concepts of a Trauma Informed workplace

Physical Requirements

This position requires the ability to perform physically demanding tasks, including standing, walking, bending, and lifting up to 20 lbs. An essential function of this role involves the application of physical restraint techniques in emergency situations to prevent immediate harm to the Members or others, requiring specific training in crisis de-escalation and proper restraint methods, along with detailed incident reporting as per facility policy and regulatory guidelines.

Qualifications

• High School Diploma or equivalent (required), Associates degree (preferred)
• Proficiency with Microsoft software including Word, Excel, Access, Power Point, and Outlook (required).
• Must possess a valid, non-commercial driver's license with a clean driving record. Ability to multi-task, prioritize and meet deadlines in a fast-paced environment.
• Ability to work independently and get projects completed in a timely manner.
• Ability to maintain consistent and punctual attendance.
• Strong analytical skills
• Strong interpersonal skills, flexible, patient, efficient, willingness to help.
• Self-directed team player
• Ability to maintain confidentiality.

All Employees have access to our Employee Assistance Program

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.