Program Support Spec. I

Bridgeway; Monmouth (IL); On-site; USD 21,000 - 29,000; Part time

Job summary

You will greet consumers and direct them appropriately, manage phones, scheduling, scanning, data entry, and mail. You will accept payments, issue receipts, coordinate cases with clinical staff for billing, conduct initial third-party verifications, complete intake forms, and assist with appointment scheduling.

An Associate's degree or one year of related experience is required, plus a valid driver's license and clean background checks.

Qualifications

• Associate's degree or one year of related administrative, business, or medical experience.
• Valid driver license and reliable transportation.
• Background checks required.

Responsibilities

• Greet consumers/clients and direct them to appropriate places.
• Provide clerical support including answering the telephone, scheduling, scanning, faxing, mail, and data entry.
• Accept payments and provide written receipts.
• Coordinate managed care/assistance program cases with clinical staff and billing.
• Complete phone intakes informing clients what is needed for intake and ensure forms are completed.
• Complete private pay and third party liabilities; verify 3rd party coverage with assistance from the central office manager.
• Communicate with supervisors to help determine appropriate services and scheduling of appointments.

Skills

Greet consumers

Phone handling

Data entry

Scheduling

Clerical support

Customer service

Education

Associate's degree

One year related experience

Job description

Job Details

Job Details: Job Location: Monmouth, IL 61462, Position Type: Part Time, Salary Range: $15.00 - $21.00 Hourly, Job Shift: First Shift, Be part of something wonderful! Join Bridgeway!

The Program Support Specialist performs administrative duties and support identified programs while providing back up to other program support staff. The Program Support Specialist I is responsible for all administrative support and clerical functions in coordination, with the Central Business Office policies and procedures.

• Greet consumers/clients and direct them to appropriate places.
• Provide clerical support to include answering the telephone, scheduling, scanning, faxing, mail, and data entry.
• Accept payments and provide written receipts.
• Ensure all managed care/assistance program cases are coordinated with the clinical staff and the respective company for successful billing. Include current data entered with computer system and tracking system.
• Complete phone intakes informing clients what is needed for the day of intake and ensure all forms are completed.
• Complete private pay and through third party liabilities. Conduct initial verification of 3rd party coverage with assistance from central business office manager on all new Bridgeway Consumers.
• Communicate with supervisors to help determine appropriate services for the consumer and assist with the scheduling of the appointment.

Associate's degree or one-year related experience (administrative, business, medical) required. Experience in assisting consumers in a social service agency preferred. Must also have a valid driver license, driving history that meets company's insurability, and reliable transportation. Employment with Bridgeway is conditional upon completion of all background checks.

Bridgeway is an Equal Opportunity Employer

It is the objective of Bridgeway to make Equal Employment Opportunity (EEO) a reality for all employees and qualified applicants without regard to sex, sexual orientation, gender identity, national origin, ancestry, age, race, religion, marital status, physical or mental disability or unfavorable discharge from military services and to prevent sexual harassment in employment.