Program Support Spec. I

Bridgeway; Loves Park (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Bridgeway is seeking a Program Support Specialist I to perform administrative duties and support programs in coordination with the Central Business Office. Responsibilities include greeting clients, clerical tasks, and assisting with billing processes.

The role requires an Associate's degree or related experience, valid driver license, and reliable transportation. Bridgeway promotes equal opportunity employment and a safe, inclusive work environment.

Qualifications

• Associate's degree or 1 year related administrative/medical experience.
• Experience assisting consumers in a social service agency preferred.

Responsibilities

• Greet consumers/clients and direct them to appropriate places.
• Provide clerical support: answering the telephone, scheduling, scanning, faxing, mail, and data entry.
• Accept payments and provide written receipts.
• Ensure managed care/assistance program cases are coordinated with the clinical staff and the company for billing.
• Complete phone intakes and ensure all forms are completed.
• Complete private pay and third party liabilities; verify 3rd party coverage with assistance from central business office manager.
• Communicate with supervisors to determine appropriate services and assist with scheduling.

Skills

Clerical skills

Data entry

Customer service

Phone etiquette

Education

Associate's degree or 1 year related experience

Job description

Be part of something wonderful! Join Bridgeway!The Program Support Specialist performs administrative duties and support identified programs while providing back up to other program support staff. The Program Support Specialist I is responsible for all administrative support and clerical functions in coordination, with the Central Business Office policies and procedures.To learn more about this position, please read the summarized list of duties below:-Greet consumers/clients and direct them to appropriate places.-Provide clerical support to include answering the telephone, scheduling, scanning, faxing, mail, and data entry.-Accept payments and provide written receipts.-Ensure all managed care/assistance program cases are coordinated with the clinical staff and the respective company for successful billing. Include current data entered with computer system and tracking system.-Complete phone intakes informing clients what is needed for the day of intake and ensure all forms are completed.-Complete private pay and through third party liabilities. Conduct initial verification of 3rd party coverage with assistance from central business office manager on all new Bridgeway Consumers.-Communicate with supervisors to help determine appropriate services for the consumer and assist with the scheduling of the appointment.Associate's degree or one-year related experience (administrative, business, medical) required. Experience in assisting consumers in a social service agency preferred. Must also have a valid driver license, driving history that meets company's insurability, and reliable transportation. Employment with Bridgeway is conditional upon completion of all background checks.Bridgeway is an Equal Opportunity EmployerIt is the objective of Bridgeway to make Equal Employment Opportunity (EEO) a reality for all employees and qualified applicants without regard to sex, sexual orientation, gender identity, national origin, ancestry, age, race, religion, marital status, physical or mental disability or unfavorable discharge from military services and to prevent sexual harassment in employment.