Program Support: Resident Services & Facility Aide

The Salvation Army; California; On-site; USD 19,000 - 28,000; Full time

Job summary

The Salvation Army Santa Barbara Hospitality House is seeking a Program Support to assist the Operations Manager, monitor resident wellbeing, support staff, perform clerical tasks, supervise facility upkeep, and assist with meals when needed.

The role requires a High School diploma, background check clearance, CPR certification, and ability to work with residents in recovery or homelessness; English written and verbal skills essential; bilingual Spanish preferred.

Qualifications

• High School Diploma or equivalent and one-year experience in residential services for adults.
• Experience working with people in recovery, mentally ill and/or homeless individuals preferred.
• Must be able to pass a complete and satisfactory background check.
• Current CPR Certificate.
• Willing and able to maintain confidential information in accordance with Salvation Army and industry standards.
• Ability to pass a physical health examination by a doctor.

Responsibilities

• Direct residents and directing visitors to the correct staff member and providing information as directed by supervisor.
• Provide clerical support including statistics, attendance rosters, program fee receiving, mail distribution and communication with residents.
• Report resident disputes to staff and encourage consultation with case managers.
• Enforce House Rules in a professional and respectful manner.
• Assist in facility upkeep, preventive maintenance and meals as needed.
• Maintain accurate timekeeping records and participate in staff meetings.

Skills

Verbal communication

Written communication

Bilingual Spanish

Teamwork

Organizational skills

Problem solving

Ethics integrity

Emergency response

Confidentiality

Customer service

Education

High School Diploma or equivalent

CPR Certification

Tools

MS Word

MS Excel

Job description

The Salvation Army Santa Barbara Hospitality House is seeking a Program Support to assist the Operations Manager, monitor resident wellbeing, support staff, perform clerical tasks, supervise facility upkeep, and assist with meals when needed.

The role requires a High School diploma, background check clearance, CPR certification, and ability to work with residents in recovery or homelessness; English written and verbal skills essential; bilingual Spanish preferred.