Program Support - 11-150 - SC/ Santa Barbara Hospitality House

Salvation Army Careers; California; On-site; USD 19,000 - 28,000; Full time

Job summary

The Salvation Army Santa Barbara Hospitality House is seeking a Program Support to assist the Operations Manager, monitor resident wellbeing, support staff, perform clerical tasks, supervise facility upkeep, and assist with meals when needed.

The role requires a High School diploma, background check clearance, CPR certification, and ability to work with residents in recovery or homelessness; English written and verbal skills essential; bilingual Spanish preferred.

Qualifications

• High School Diploma or equivalent and one-year experience in residential services for adults.
• Experience working with people in recovery, mentally ill and/or homeless individuals preferred.
• Must be able to pass a complete and satisfactory background check.
• Current CPR Certificate.
• Willing and able to maintain confidential information in accordance with Salvation Army and industry standards.
• Ability to pass a physical health examination by a doctor.

Responsibilities

• Direct residents and directing visitors to the correct staff member and providing information as directed by supervisor.
• Provide clerical support including statistics, attendance rosters, program fee receiving, mail distribution and communication with residents.
• Report resident disputes to staff and encourage consultation with case managers.
• Enforce House Rules in a professional and respectful manner.
• Assist in facility upkeep, preventive maintenance and meals as needed.
• Maintain accurate timekeeping records and participate in staff meetings.

Skills

Verbal communication

Written communication

Bilingual Spanish

Teamwork

Organizational skills

Problem solving

Ethics integrity

Emergency response

Confidentiality

Customer service

Education

High School Diploma or equivalent

CPR Certification

Tools

MS Word

MS Excel

Job description

Program Support - 11-150 - SC/ Santa Barbara Hospitality House

• Rate : $17.11 USD per hour
• Social Services
• Full-Time
• Requisition #: 11150026407

Locations

Showing 1 location

Santa Barbara Corps Salvation Army Hollister Avenue Santa Barbara, CA 931112842, USA

Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Program Support works under the direction and supervision of the Operations Manager. He/she provides support to key staff by monitoring the wellbeing of residents and safety of facility. Primary duties include: clerical, customer service, monitoring, and janitorial. Program Support may also be required to assists Operations Manager in overseeing and performing facility upkeep, preventive maintenance and meals.

Essential Functions

• Understands the mission, organizational structure, and policy and procedures of The Salvation Army. Works cohesively with supervisors, Corps Officers and DHQ.
• Assist in directing individuals (residents, volunteers, public, etc.) seeking information to the correct staff member. Providing approved applicable information as directed by supervisor.
• Assists key staff by providing clerical support which includes, but is not limited to: statistics, attendance rosters, program fee receiving, mail distribution, relaying information to residents, etc. Handles mail and money in accordance with TSA policy.
• Reports all resident disputes and concerns to key staff in person and via Shift Reports. Encourages residents to consult with case managers regarding all concerns.
• Enforces House Rules in a professional and respectful manner as directed by supervisor.
• Facilitates urinalysis and breathalyzer tests as directed. Immediately notifies key staff when a resident tests positive for drug and/or alcohol use.
• Issues and monitors resident medication per policy and procedure.
• Performs rounds during shifts to ensure the wellbeing of residents and safety of facility.
• Responds effectively to emergency situations per policy and procedure. Immediately notifies key staff when such emergencies occur.
• Ensures proper turnover of information by reading prior Shift Reports when starting a shift and emailing a Shift Report at the end of his/her shift.
• Assists Operations Manager in overseeing and performing facility upkeep, preventive maintenance and meals (preparation, serving & cleanup) when necessary.
• Provides “on call” support as needed to cover shifts and duties.
• Performs other duties as necessary for the successful operation of the program.
• Maintain accurate time keeping records that are reflective of duties performed under different grant/contracts.
• Attends staff and program related meetings, conferences, and training as needed and required. Cooperates with supervisors in any other special projects as needed.
• These duties may be changed in part or in full at any time at the Executive Director’s discretion, or as required because of program changes or needs.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

• High School Diploma or equivalent and one-year experience in residential services for adults.
• Experience working with people in recovery, mentally ill and/or homeless individuals preferred.
• Must be able to pass a complete and satisfactory background check.
• Current CPR Certificate.
• Willing and able to maintain confidential information in accordance with Salvation Army and industry standards.
• Required to appropriately respond to emergencies.
• Ability to pass a physical health examination by a doctor.

Skills, Knowledge & Abilities

• Excellent writing and verbal communication skills in English.
• Bilingual (Spanish) preferred but not required.
• Computer literate with a working knowledge of Microsoft Word and Excel.
• Ability to email, fax, operate copy/print/scan machine.
• Ability to work harmoniously with supervisors, coworkers, residents, outside agencies, and the public.
• Excellent organizational, prioritizing, planning and problem solving skills.
• High ethics and integrity.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.