Program Support Coordinator (Dual-Hatted: Peer Review System Administrator)

Knowesis Inc.; Frederick (MD); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health Insurance (PPO/HDHP)

Dental Insurance

Vision Insurance

STD & LTD

Basic Life Insurance

401k Company Match

Voluntary Products

Job summary

Knowesis is seeking a Program Support Coordinator (Dual-Hatted: Peer Review System Administrator) for Fort Detrick, MD, with remote hybrid work. You will oversee daily eBRAP operations, configure COCO, ensure compliance, manage user accounts, and generate performance metrics and dashboards.

The role requires strong data analysis, experience with federal systems, and the ability to liaise with program managers.

Qualifications

• Bachelor's degree in IT, Business Admin, Health Admin, or related field.
• 5–7 years in program support, systems admin, or IT project management.
• Experience configuring and administering web-based portal systems and user accounts.
• Strong data reporting, metrics, and dashboard skills.
• Knowledge of DoD IM/IT security, data transfer, and PII/PHI protection.
• Ability to obtain CAC and pass background checks.
• Excellent customer service and ability to explain tech issues to non-technical stakeholders.

Responsibilities

• Oversee daily eBRAP operations, configure FOAs, perform compliance checks, manage processing.
• Serve as COCO Administrator: manage configuration, access controls, provisioning, COI restrictions.
• Generate metrics, dashboards, and reports (score distributions, reviewer demographics, helpdesk metrics).
• Manage data/file delivery via secure web services between COCO and EGS; ensure data integrity.
• Oversee administrative compliance review of pre- and full applications; generate non-compliance notifications; maintain audit trails.
• Manage public and reviewer helpdesk operations; provide technical support for submissions and review navigation.
• Act as technical liaison during IPT meetings; report on system updates, workloads, and issues.

Skills

Analytical skills

Customer service

Technical liaison

Stakeholder communication

Education

Bachelor's degree

Tools

JIRA

Job description

Brief Description

Knowesis is seeking a Program Support Coordinator is a dual-hatted Key Personnel role responsible for managing operational flow and serving as the primary Peer Review System Administrator. This critical position oversees daily eBRAP and COCO (Contractor-Owned, Contractor-Operated) system operations, including Funding Opportunity Announcement (FOA) set-up, application compliance oversight, user account management, and the generation of performance metrics and dashboards. This role ensures flawless technical execution of the application intake and peer review processes, maintains data integrity, and serves as the primary technical liaison for CDMRP program managers and system users.

Position

Program Support Coordinator (Dual-Hatted: Peer Review System Administrator)

Location

Fort Detrick, MD / Remote (Hybrid)

Work Environment

Hybrid

Clearance Required

Public Trust

Status

Contingent

Anticipated Salary Range

$90,000 - $110,000

Job Duties and Responsibilities

• Oversee daily eBRAP operational activities, utilizing established SOPs to configure the system for each FOA, complete compliance checks, and manage application processing.
• Serve as the primary Peer Review System (COCO) Administrator, managing system configuration, user access controls, account provisioning, and conflict of interest (COI) restrictions functionality.
• Generate, analyze, and deliver required metrics, dashboards, and ad hoc reports, including score distribution reports, reviewer demographics, and helpdesk time-to-resolution metrics.
• Manage the delivery of data and files via secure web services between the COCO system and the government's Electronic Grants System (EGS), ensuring the highest level of data integrity, consistency, and accuracy.
• Oversee the administrative compliance review of incoming pre- and full research applications, generating non-compliance notifications and maintaining audit trails to defend against procedural appeals.
• Manage public and reviewer helpdesk operations, providing technical support for application submissions, document collection, and peer review system navigation.
• Act as the technical liaison during Integrated Program Team (IPT) meetings, reporting on system functionality updates, workload bands, and user issues.

Required Qualifications

• Bachelor's degree in Information Technology, Business Administration, Health Administration, or a related field.
• Minimum of 5-7 years of experience in program support, systems administration, or IT project management, preferably supporting federal grants management or biomedical research systems.
• Direct experience configuring, administering, and troubleshooting web-based portal systems and managing user accounts.
• Strong analytical skills with proficiency in generating complex data reports, metrics, and operational dashboards.
• Knowledge of DoD IM/IT security procedures, data transfer protocols, and PII/PHI protection standards.
• Ability to obtain and maintain a Common Access Card (CAC) and pass required background checks.
• Excellent customer service skills and the ability to translate technical system issues for non-technical stakeholders.

Preferred Qualifications

• Master’s degree in a related field.
• Previous experience directly supporting the CDMRP eBRAP system or similar federal electronic grants/peer review systems (e.g., NIH eRA Commons, Grants.gov).
• Experience with JIRA or similar helpdesk tracking software.

Benefits

• Health (PPO & HDHP) Insurance, Dental, Vision, STD & LTD, Basic Life Insurance, 401k Company Match, & Voluntary Products.

Knowesis is committed to providing equal employment opportunities to all individuals based on merit and qualifications. We prohibit discrimination in all aspects of employment as required by Title VII of the Civil Rights Act and other applicable federal laws. Our company values all applicants and employees and fosters a work environment where everyone is treated with respect and dignity.