Consumer Reviewer Administrative Manager

Knowesis Inc.; Frederick (MD); Hybrid; USD 140,000 - 155,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

STD & LTD

Life Insurance

401k Company Match

Voluntary Benefits

Job summary

Knowesis Inc. seeks a Consumer Reviewer Administrative Manager to oversee consumer reviewer teams and drive participation across the BRAES program.

You will develop and manage the national advocacy pipeline, supervise layperson orientation, and implement logistical empathy protocols to integrate reviewers into scientific peer-review panels. The role emphasizes building partnerships with national/local advocacy groups, coordinating training programs, and ensuring safe, respectful participation

Qualifications

• Bachelor's degree in healthcare administration, social work, public health, communications, or a related field.
• 5-7 years of experience in patient advocacy, community outreach, volunteer management, or health communications.
• Experience with non-profit advocacy groups, patient populations, or veteran organizations.
• Strong empathy, emotional intelligence, and interpersonal communication.
• Experience developing and delivering training and orientation programs for lay audiences.
• Ability to obtain and maintain a CAC and pass background checks.

Responsibilities

• Design and implement strategies for identifying, recruiting, and vetting consumer reviewers for all research programs.
• Partner with and maintain a database of advocacy, support, and veteran organizations to source nominations.
• Oversee Consumer Reviewer Administrators in managing participation, scheduling, and communications.
• Develop and oversee mandatory orientation and training for lay readers on grant applications and scoring rubrics.
• Ensure SROs and Panel Coordinators receive training in group facilitation for safe, respectful participation.
• Coordinate with help desk teams to provide dedicated, white-glove technical support for navigating eBRAP system and documents.
• Implement logistical care protocols for health, privacy, and environmental needs during meetings.

Skills

Empathy

Interpersonal skills

Emotional intelligence

Training delivery

Education

Bachelor's degree (healthcare admin / social work / public health / communications)

Master’s degree (preferred)

Job description

Brief Description

Position: Consumer Reviewer Administrative Manager

Location: Fort Detrick, MD / Remote (Hybrid)

Work Environment: Hybrid

Clearance Required: Public Trust

Status: Contingent

Anticipated Salary Range: $140,000 - $155,000

Knowesis is seeking a Consumer Reviewer Administrative Manager to oversee the dedicated Consumer Reviewer support teams and drive meaningful consumer participation across the BRAES program. Recognizing that patient advocates are the heart of the CDMRP mission, this role develops and manages the national advocacy group sourcing pipeline, oversees layperson orientation and training, and implements "logistical empathy" protocols to ensure that consumer reviewers are fully supported and successfully integrated into scientific peer-review panels.

The Job Duties and Responsibilities include but are not limited to the following:

• Design and implement overarching strategies and processes for identifying, recruiting, and vetting consumer reviewers for all research programs.


• Actively partner with and maintain a comprehensive database of national and local advocacy, support, and veteran organizations to source consumer reviewer nominations.


• Oversee and supervise Consumer Reviewer Administrators in managing all aspects of consumer participation, scheduling, and ongoing communications.


• Develop and oversee mandatory orientation and training programs designed to teach laypeople how to read grant applications, understand scoring rubrics, and navigate the peer review system.


• Ensure SROs and Panel Coordinators receive training in group facilitation to provide a safe, respectful space for consumer reviewers to participate alongside scientific experts.


• Coordinate with help desk teams to provide dedicated, "white-glove" technical support for consumer reviewers navigating the eBRAP system and proposal documents.


• Implement logistical care protocols to accommodate the specific health challenges, privacy, and environmental needs of consumer reviewers during virtual and in-person meetings.

Required Qualifications

• Bachelor's degree in healthcare administration, social work, public health, communications, or a related field.


• Minimum of 5-7 years of experience in patient advocacy, community outreach, volunteer management, or health communications.


• Demonstrated experience working with non-profit advocacy groups, patient populations, or veteran organizations.


• Strong empathy, emotional intelligence, and interpersonal skills to communicate effectively with individuals possessing varying medical backgrounds and priorities.


• Experience developing and delivering training and orientation programs for lay audiences.


• Ability to obtain and maintain a Common Access Card (CAC) and pass required background checks.

Preferred Qualifications

• Master’s degree in a related field.


• Previous experience supporting the CDMRP peer review process or similar DoD/federal consumer advocacy programs.

Benefits

• Health (PPO & HDHP) Insurance, Dental, Vision, STD & LTD, Basic Life Insurance, 401k Company Match, & Voluntary Products.

Knowesis is committed to providing equal employment opportunities to all individuals based on merit and qualifications. We prohibit discrimination in all aspects of employment as required by Title VII of the Civil Rights Act and other applicable federal laws. Our company values all applicants and employees and fosters a work environment where everyone is treated with respect and dignity.