Program Support Coordinator (Dual-Hatted: Peer Review System Administrator)

Kids for the Future; Frederick (MD); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

STD/LTD

Life insurance

401k match

Voluntary benefits

Job summary

Knowesis seeks a Program Support Coordinator to manage eBRAP/COCO system operations and FOA setup within a federal grant environment. You will configure the portal, handle access and compliance, and produce performance metrics while serving as the technical liaison for CDMRP program managers and system users.

Responsibilities include data integrity, secure data transfers to EGS, and coordinating pre-/full-app reviews, helpdesk support, and IPT reporting in a fast-paced setting.

Qualifications

• Bachelor's degree in IT, Health Admin, or related field required.
• 5–7 years in program support, systems admin, or IT project mgmt.
• Experience with web-based portal systems and user account mgmt.
• Strong data reporting, metrics, and dashboard skills.
• Knowledge of DoD IM/IT security and data protection.
• CAC eligibility and background check suitability.

Responsibilities

• Oversee daily eBRAP operations, configuring systems for each FOA and performing compliance checks.
• Administer COCO system, manage user access, accounts, and COI restrictions.
• Generate metrics, dashboards, and reports including reviewer demographics.
• Transfer data via secure web services between COCO and EGS with data integrity.
• Review pre- and full applications, issue non-compliance notifications, maintain audit trails.
• Provide helpdesk support for submissions and system navigation.
• Support IPT meetings with system updates, workloads, and issue reporting.

Skills

Web-based portal administration

Data reporting & dashboards

CAC access & background checks

Customer service

System configuration

Education

Bachelor's degree in IT / related field

Master's degree (preferred)

Tools

Jira

Job description

• Location Various,Fort Detrick, MD, 21702,United States
• Job Category Scienfitic & Medical Research
• Employee Type FT Exempt
• Required Degree 4 Year Degree

Description

Clearance Required: Public Trust

Anticipated Salary Range: $90,000 - $110,000

Knowesis is seeking a Program Support Coordinator is a dual-hatted Key Personnel role responsible for managing operational flow and serving as the primary Peer Review System Administrator. This critical position oversees daily eBRAP and COCO (Contractor-Owned, Contractor-Operated) system operations, including Funding Opportunity Announcement (FOA) set-up, application compliance oversight, user account management, and the generation of performance metrics and dashboards. This role ensures flawless technical execution of the application intake and peer review processes, maintains data integrity, and serves as the primary technical liaison for CDMRP program managers and system users.

The Job Duties and Responsibilities include but are not limited to the following:

• Oversee daily eBRAP operational activities, utilizing established SOPs to configure the system for each FOA, complete compliance checks, and manage application processing.
• Serve as the primary Peer Review System (COCO) Administrator, managing system configuration, user access controls, account provisioning, and conflict of interest (COI) restrictions functionality.
• Generate, analyze, and deliver required metrics, dashboards, and ad hoc reports, including score distribution reports, reviewer demographics, and helpdesk time-to-resolution metrics.
• Manage the delivery of data and files via secure web services between the COCO system and the government's Electronic Grants System (EGS), ensuring the highest level of data integrity, consistency, and accuracy.
• Oversee the administrative compliance review of incoming pre- and full research applications, generating non-compliance notifications and maintaining audit trails to defend against procedural appeals.
• Manage public and reviewer helpdesk operations, providing technical support for application submissions, document collection, and peer review system navigation.
• Act as the technical liaison during Integrated Program Team (IPT) meetings, reporting on system functionality updates, workload bands, and user issues.

Required Qualifications:

• Bachelor's degree in Information Technology, Business Administration, Health Administration, or a related field.
• Minimum of 5-7 years of experience in program support, systems administration, or IT project management, preferably supporting federal grants management or biomedical research systems.
• Direct experience configuring, administering, and troubleshooting web-based portal systems and managing user accounts.
• Strong analytical skills with proficiency in generating complex data reports, metrics, and operational dashboards.
• Knowledge of DoD IM/IT security procedures, data transfer protocols, and PII/PHI protection standards.
• Ability to obtain and maintain a Common Access Card (CAC) and pass required background checks.
• Excellent customer service skills and the ability to translate technical system issues for non-technical stakeholders.

Preferred Qualifications:

• Master’s degree in a related field.
• Previous experience directly supporting the CDMRP eBRAP system or similar federal electronic grants/peer review systems (e.g., NIH eRA Commons, Grants.gov).
• Experience with JIRA or similar helpdesk tracking software.
• Health (PPO & HDHP) Insurance, Dental, Vision, STD & LTD, Basic Life Insurance, 401k Company Match, & Voluntary Products.

Knowesis is committed to providing equal employment opportunities to all individuals based on merit and qualifications. We prohibit discrimination in all aspects of employment as required by Title VII of the Civil Rights Act and other applicable federal laws. Our company values all applicants and employees and fosters a work environment where everyone is treated with respect and dignity.