Program Support Clerk
National Cemetery Administration (DOVA)
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Job summary
National Memorial Cemetery of Arizona in Phoenix, AZ is seeking a Program Support Clerk to provide clerical support, manage filing and reporting, and assist with budget preparation and timekeeping for cemetery operations.
The role involves interacting with funeral directors, families, and honor guard members during committal services, guiding visitors to gravesites, and handling gravesite information and veteran burial benefits.
Qualifications
- Specialized clerical support duties in a cemetery office.
- Ability to prepare reports and assist budget processes.
Responsibilities
- Provides specialized and general clerical assistance to the office of the National Memorial Cemetery of Arizona. Performs general clerical support in office with copying, filing, storing stock items. Assists in budget preparation and management. Serves as purchase card holder and time keeper.
- Represents the National Memorial Cemetery of Arizona at meetings with funeral directors, families and honor guard members attending services, providing gravesite information and coordinating logistics.
Job description
Summary
This position is located at the National Memorial Cemetery of Arizona in Phoenix, Arizona.
Learn more about this agency
Help
Accepting applications
Location
1 vacancy in the following location:
Phoenix, AZ
1 vacancy
No matching locations found.
Work site options
$42,611 – $55,395 per year
GS 5
None
Full-time
Occasional travel – You may be expected to travel for this position.
Permanent
Occupations and job series
0303 Miscellaneous Clerk And Assistant
No
This job is in the Competitive Service
No
No
Not Required
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
- Suitability/Fitness
No
Some jobs require financial disclosure to identify conflicts of interests.
RP-27-CF-13105144-914
890901300
National Memorial Cemetery of Arizona in Phoenix, Arizona.
Current federal employees whose agencies follow the U.S. Office of Personnel Management’s hiring rules and pay scales.
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Current or former employees of a base management agency.
Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference
Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.
Individuals who are eligible under Schedule A.
Family members of a federal employee or uniformed service member who is or was, working overseas.
Individuals who have served at least 2 years with the Peace Corps or 1 year with AmeriCorps VISTA.
Individuals eligible under a special authority not listed in another hiring path.
Open to status eligible applicants.
Provides specialized and general clerical assistance to the office of the National Memorial Cemetery of Arizona. Performs general clerical support in office with copying, filing, storing stock items. Assignments can vary involving routine and non-routine office functions such as preparing documents and correspondence, sorting, copying, and filing. Prepares reports for Cemetery Administrators use. Assist in budget preparation and management. Serves as purchase card holder and time keeper.
Represents the National Memorial Cemetery of Arizona meeting funeral directors, families and honor guard members who are attending committal services or burials at the Cemetery. Provides information to bereaved family members concerning gravesite and marker information. Retrieves gravesite information from the KIOSK or BOSS (electronic burial register) in assisting families locating loved ones’ gravesites. Duties may include but are not limited to: maintaining control of traffic to the cemetery, directing funeral corteges so as to keep all family members together, accompanying families to committal shelters and gravesites, providing veteran burial benefit information to family members and visitors, answering general questions of family and visitors, assisting visitors and family members locating gravesites.
Performs public outreach as needed.
Required to work Monday through Friday, 8:00 am to 4:30 pm. May include occasional weekends. Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran’s Day each year. Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery. Occasionally staff may be called back to the facility to perform emergency overtime work.
Not Available
Not Available
This is not a virtual or remote position.
Program Support Clerk/PD1655640
Not Authorized
Not Authorized
Not Required
- Subject to a background/security investigation.
- Designated and/or random drug testing may be required.
- Selective Service Registration is required for males born after 12/31/1959.
- You may be required to serve a probationary period.
- You must be a U.S. citizen to apply for this job.
- Selected applicants will be required to complete an online onboarding process.
To qualify for this position, applicants must meet all specialized experience and time in grade requirements within 45 days of the closing date of this announcement, 11/09/2026.
Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 45 days of the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If your most recent non-award SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one year time-in-grade, as required by the announcement. In this instance, you must provide an additional non-award SF-50 that clearly demonstrates one year time-in-grade.
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
- Must have the ability to type at least 40 words per minute.
- Must possess and maintain a REAL ID compliant valid state driver’s license.
You may qualify based on your experience and/or education, as described below:
- Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: interacting with customers and staff, gathering data, coordinating meetings, establishing and maintaining an efficient filing system, using automated data processing equipment to generate a variety of reports, and establishing priorities and meeting deadlines
OR,
- Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Bachelor’s degree or equivalent degree or 4 years of above high school education leading to such a degree. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work
OR,
- Combination:Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education.
You will be rated on the following Competencies for this position:
- Communication
- Customer Service
- Technology Applications
- Computer Skills
- Clerical
- Critical Thinking
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: Work is primarily sedentary and performed in an office environment.
Selected applicants will be required to complete an online onboarding process.
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
PLEASE NOTE : Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
This job opportunity announcement may be used to fill additional vacancies.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at ++The Fair Chance Act++ .
Veterans and Transitioning Service Members : Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the “Who may apply” eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must provide a complete Application Package which includes:
- Resume
Please note that resumes must be provided in English to be considered. If your resume includes photographs, inappropriate material, inappropriate content, or personal information such as age, gender, religion, social security number, etc., you will not be considered for this vacancy.
Please limit your resume to 2 pages with the font size no smaller than 10 points.
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (Schedule A)
- Disability Letter (VA)
SF-50 , Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
- You must submit a copy of your most recent SF-50(s) that verify your eligibility for consideration as a current or former federal applicant; and
- Your SF-50 must verify your highest competitive grade, time-in-grade, your current promotion potential or full performance level and proof of permanent appointment if applying based on an interchange agreement. DO NOT submit an award SF-50 or pay adjustment SF-50 as these often do not verify grade or eligibility.
- For consideration for a promotion, Box 4 of the SF-50 must show a date that is at least 52 weeks prior to the job announcement closing. Recommend submitting your last promotion SF-50 or within-grade increase SF-50.
Veterans’ Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled Veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Application for 10 Point Veteran Preference” with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans’ Preference, please visit www.fedshirevets.gov/job-seekers/veterans/veterans-preference/#content.
NCA Human Resources Center
NCA.HRC@VA.GOV
National Memorial Cemetery of Arizona
E Pinnacle Peak Road
Phoenix, AZ 85024
US
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
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