Supervisory Medical Records Technician (ROI)
Veterans Health Administration (DOVA)
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Job summary
Veterans Health Administration (DOVA) in Redlands, CA, is seeking a Supervisory Medical Records Technician (ROI) to lead the Release of Information unit within Health Information Management. The role ensures only authorized information is released and oversees compliance with VA policies.
The position is full-time at GS-8 with a salary range of $65,148 to $84,689 per year, and allows telework as determined by agency policy. Strong supervisory and data quality skills are required.
Qualifications
- One year of creditable experience at the next lower grade level or equivalent.
- May qualify under the Grandfathering Provision for current VA employees who meet criteria.
- Education does not substitute for the required experience in this vacancy.
Responsibilities
- Provide guidance and direction to accomplish unit work.
- Conduct audits and monitor data processing for accuracy and timeliness.
- Review work quality, quantity, and timeliness of staff performance.
- Prepare promotions, reassignments, and other status changes as needed.
- Submit functional statements for new or updated positions.
- Receive and resolve grievances at the first level and take disciplinary action when necessary.
- Inform staff of management goals and inform leadership of concerns.
- Ensure timely record retrieval and transfer for continuity of care and ROI.
- Monitor workload and production to meet deadlines and maintain quality.
Skills
Job description
The VA Loma Linda Healthcare Network is recruiting for a Supervisory Medical Record Technician (Release of Information), MRT (ROI) in the Health Information Management Section. The goal of the MRT (ROI) is to ensure that only the information that the Veteran specified be released, is shared only with those whom the Veteran has authorized, or who have legal authority to receive such information.
Redlands, CA (1 vacancy)
Yes—as determined by the agency policy.
No
No
$65,148 - $84,689 per year
GS 8
None
Full-time
Not required
Permanent
Official occupation number 0675 Medical Records Technician
Yes
Excepted Service
No
No
Not Required
Non-sensitive (NS)/Low Risk
- Credentialing
- Suitability/Fitness
No
CBSX-13095961-27-AL
890961000
Current federal employees of the hiring agency that posted the job announcement.
NOTE: The 2-page Resume requirement does not apply to this position.
- Provides guidance and technical direction necessary for accomplishing the work of the unit or team.
- Provides effective audits and monitors for all areas of responsibility, assuring that accurate and timely data is processed by all employees.
- Reviews work accomplished and assesses quality, quantity, accuracy and timeliness of work produced by each employee.
- Prepares formal requests and recommendations for promotions, reassignments, other status changes, or recognition of outstanding performance of assigned employees.
- Prepares and submits functional statements for new positions, clarification, or updates.
- Receives formal grievances, resolving those that can be resolved by the first level supervisor.
- Takes disciplinary action as deemed necessary and proposes to higher authori ty specific disciplinary action.
- Keeps employees informed of management goals and objectives and higher levels supervisors informed of employee participation and concerns.
- Ensures that record retrieval and record transfers to other VA facilities for the purposes of continuity of patient care and release of information are timely.
- Monitors workload and production of staff, taking action where necessary to meet deadlines, monitors/evaluate performance and ensures accuracy of work completed.
- Assures that the work o f staff is at an appropriate quality and productivity level.
Work Schedule : Monday – Friday, 7:30 am – 4:00 pm.
Functional Statement # : 000000
Relocation/Recruitment Incentives : Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
- You must be a U.S. Citizen to apply for this job.
- All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Effective May 7, 2025, driver’s licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Complete all application requirements detailed in the “Required Documents” section of this announcement.
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Experience. One year of creditable experience equivalent to the next lower grade level.
- May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Supervisory Medical Records Technician (ROI), GS-8
- Experience. One year of creditable experience equivalent to the next lower grade level.
- Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs:
- Ability to develop policy and provide workload analysis for release of information.
- Skill in interpersonal relations and conflict resolution.
- Ability to provide or coordinate staff development and training.
- Ability to provide the full range of supervisory duties, to include responsibility for assignment of work to be performed, performance evaluation, selection of staff, recommendations of awards, advancements, and disciplinary actions.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50’s (current/former Federal employees), etc.
- Cover Letter
- Long-form resume/Curriculum vitae (CV)
- SF-50/ Notification of Personnel Action
- Transcript
When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Application for 10 Point Veteran Preference” with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans’ Preference, please visit Feds Hire Vets – Veterans – Job Seekers – Veterans’ Preference.
Veterans’ preference does not apply for internal or other current permanent Federal agency employees.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Armand Lee
9104751642
Armand.Lee@va.gov
Jerry L Pettis Memorial Veterans Hospital
11201 Benton Street
Loma Linda, CA 92357
US
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request
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