Financial Accounts Technician

Immediate Office of the Assistant Secretary for Human Resources and Administration (DOVA); Town of Middleton (WI); On-site; USD 41,000 - 59,000; Full time

Job summary

Northern Central Consolidated Patient Accounts Center in Middleton, WI seeks a Financial Accounts Technician for GS-5/6 level responsibilities handling accounts receivable and billing support. The role requires detailed data validation, experience with medical/insurance data, and strong analytic skills.

The position is full-time and located on-site at the VA facility. The incumbent will review and reconcile AR records, verify payments, and support debt recovery processes within a federal

Qualifications

• One year of specialized experience at GS-4 level or equivalent.
• Ability to review, analyze, and process accounts receivable records.
• Familiarity with medical terminology and/or insurance data a plus.

Responsibilities

• Review and analyze all accounts receivable records and documentation.
• Evaluate remittance statements from third-party payers and others.
• Audit and verify billings, recoupment requests, and related documents.
• Use systems to review and reconcile claims and billing data.
• Perform other duties as assigned.

Skills

Specialized experience

Accounting knowledge

Interpersonal skills

Education

Bachelor's degree or 4 years education

Tools

Electronic AR systems

Job description

Summary

The Financial Accounts Technician is organizationally aligned under the Chief Financial Officer, Consolidated Patient Accounts Center (CPAC), located at the Veterans Healthcare System in Middleton, Wisconsin.

Overview

Location: Middleton, WI

Telework eligible: No

Remote job: No

Relocation expenses reimbursed: No

Salary: $40,736 – $59,031 per year

Pay scale & grade: GS 5 – 6

Promotion potential: 6

Work schedule: Full-time

Travel Required: Not required

Appointment type: Permanent

Occupations and job series: 0503 Financial Clerical And Assistance

Supervisory status: No

Federal service type: This job is in the Competitive Service

Represented by a union: Yes

Drug test: No

Security clearance: Other

Position sensitivity and risk: Non-sensitive (NS)/Low Risk

Background check type: Credentialing, Suitability/Fitness

Financial disclosure required: No

Announcement number: CCLQ-13104011-27-QSA

Control number: 891223900

This job is open to: The public (U.S. Citizens, Nationals or those who owe allegiance to the U.S.)

Duties

• Reviews, researches, analyzes all accounts receivable records and documentation.
• Reviews and analyzes case information, remittance statements from the third-party payer or and others and the accounts receivable record relating to the debt.
• Analyzes third-party legal bills when additional information is received, or additional claims are paid.
• Reviews and verifies the validity of request for recoupment against benefit eligibility records, insurance data; vendor data and claim payment history.
• Reviews bill of collection for accuracy against submitted documentation, vendor address, fund control point, fiscal year, fund appropriation, claim refund payment, recoupment reason, etc.
• Validates and monitors accounts receivable transactions.
• Uses judgment and experience to reconstruct incomplete files and gather and organize information for inquiries.
• Interviews by telephone or via mail, beneficiaries and insurance representatives, to obtain sufficient information to process a case.
• Reconciles error reports and takes corrective action between different systems.
• Audits bill of collection and billing documents for error, omissions, duplications, and inconsistencies.
• Utilizes systems to review claims.
• Perform other duties as assigned.

Requirements

You must be a U.S. Citizen to apply for this job.

To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Selective Service Registration is required for males born after 12/31/1959.

Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.

Subject to background/security investigation.

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements. Effective May 7, 2025, driver’s licenses or state-issued identification cards that are not REAL ID compliant cannot be used as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) – See “Required Documents” below for details.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

SPECIALIZED EXPERIENCE GS-5: Applicants must possess at least one (1) full year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-4 level in the Federal service. Examples of specialized experience include: following instructions about timeliness, objectives, and relative priorities for doing administrative work; communicating with co-workers and supervisors to discuss administrative concerns; and reviewing and determining the appropriateness of administrative data. NOTE: Experience must be documented within the resume to receive credit indicating clearly the nature of duties and responsibilities in each position, month and year and the number of hours a week spent in such employment.

OR

EDUCATION GS-5: You must have successfully completed a bachelor’s degree or 4 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (Transcripts Required.)

OR

COMBINATION OF EDUCATION AND EXPERIENCE GS-5: An equivalent combination of specialized experience and post high school education as described above that demonstrates the ability to perform the duties of this position. (Transcripts Required.)

SPECIALIZED EXPERIENCE GS-6: Requires at least one year of specialized experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of this position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-5 grade level in the Federal Service. Specialized experience includes utilizing multiple electronic accounts receivable and financial systems applying knowledge of medical terminology and diagnostic coding to complete tasks pertaining to healthcare insurance verification, billing, first and third-party collections, and resolving claims submissions. (Resume(s) must clearly support the duties and experience required for this position. We will not make assumptions regarding experience.)

For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

There is no educational substitution at the GS-6 grade level.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 80 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Open in a new window. Learn more about federal benefits.

Review our benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Important: Please ensure your resume include up-to-date contact information (phone number(s), email address(s), etc.).

• Resume
• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• Other (1)
• PCS Orders
• Performance Appraisal
• Professional Certification
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

Veterans’ Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Application for 10 Point Veteran Preference” with required proof as stated on the form. Documentation is required to award preference.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

NOTE: Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities (i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities), and/or disabled veterans with a compensable service-connected disability of 30% or more. For more information on how to apply using this appointment authority via the Selective Placement Coordinator within the office, contact the facility Human Resources Department at 111-111-1111.

Agency contact information

Cheryl Harmon

[e-mail]

Northern Central Consolidated Patient Accounts Center

Department of Veterans Affairs

Middelton, WI 53562

US

Next steps

After the vacancy announcement closes, we will review applications per Category Rating procedures to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request