Program Support Assistant

Washington State Department of Correction; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

D.C. Department of Corrections, Office of the Deputy Warden for Programs, is seeking an administrative and clerical professional to support program operations. The role involves applying administrative, clerical, and technical procedures to assist management and program execution.

The position requires handling inquiries, managing correspondence, and ensuring tasks are routed to the correct staff. Monday–Friday, standard office hours, with safety and suitability requirements noted.

Qualifications

• Specialized experience is experience which is directly related to the position and has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position.

Responsibilities

• Responds to inquiries and refers them to appropriate office staff or organizations.
• Screens incoming correspondence and routes to supervisor or other staff as appropriate.
• Assists in resolving conflicts and handling information requests.

Skills

Clerical experience

Administrative support

Communication skills

Job description

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This position is located in the D.C. Department of Corrections, Office of the Deputy Warden for Programs.The primary purpose of this position is to perform administrative, program and clerical work to support an assigned program and its operations. Incumbent applies an extensive clerical, administrative and technical procedures, methods, and techniques to support management and the program.

DUTIES AND RESPONSIBILITIES

Responds to a variety of inquiries and refers other inquiries to appropriate office staff or to other organizations, as required. Ascertains the nature of call or business of visitors and determines appropriate action.Personally, handles many requests for information; and resolves or assists in resolving a variety of conflicts that may arise.Receives and screens incoming correspondence; determines those correspondence that can be acted upon personally; and refers correspondence to supervisor or other appropriate staff personnel, as appropriate.

QUALIFICATIONS AND EDUCATION

Specialized Experience: Specialized experience is experience which is directly related to the position and has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, at least one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

LICENSES AND CERTIFICATIONS

None.

WORKING CONDITIONS/ENVIRONMENT

The work is typically performed at a correctional facility in an office setting that is adequately lighted, heated, and ventilated.Normal safety precautions are required.

OTHER SIGNIFICANT FACTS

Tour of Duty:Monday- Friday 8:00am - 4:30pm

Pay Plan, Series, and Grade: CS-0303-07

Promotion Potential: No known promotion potential.

Duration of Appointment:Career Service-Regular Appt

Collective Bargaining Unit:This position may be covered by a collective bargaining agreement. You may be required to pay an agency service fee through payroll deduction.

Position Designation: The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability - Safety Sensitive. This position is subject to mandatory pre-employment and periodic Criminal Background Checks. This position is also subject to mandatory pre-employment drug testing.

TB test will be required prior to entry on duty.

EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.