Program Support Assistant

Veterans Benefits Administration; Saint Petersburg (FL); Remote; USD 40,000 - 55,000; Full time

Job summary

Veterans Benefits Administration in Saint Petersburg, FL seeks a Program Support Assistant to provide administrative and technical support to the DROCM and ADROCM in areas of administration, personnel administration, and data processing.

The role emphasizes clerical excellence, accurate record-keeping, customer service, and the ability to gather and organize information from multiple sources. Telework may be authorized, with details discussed at interview.

Qualifications

• Experience providing clerical and administrative support to an office.
• Typing correspondences and maintaining office files.
• Ability to research and assemble information from various sources.

Skills

Clerical support

Administrative support

Data processing

Customer greeting

Record organization

Job description

The Program Support Assistant provides administrative and technical support to the Decision Review Operations Center Manager (DROCM) and Assistant Decision Review Operations Center Managers (ADROCM) in areas of administration that may include, personnel administration and data processing.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/28/2026.

TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06 level. If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 07 or higher and the promotion potential of your current position must be at least None. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:

GS-07 Grade Level: Specialized Experience: Specialized experience is defined as experience providing clerical and administrative support to an office, to include typing a variety of correspondence, greeting customers, and maintaining office files OR experience researching and reviewing available records/documents and piecing together pertinent information from a variety of sources. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs Part-Time Employment:

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements:

The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Telework:

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.