Medical Support Assistant - Advanced

U.S. Department of Veterans Affairs; Indianapolis (IN); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Paid time off

Parental leave

Federal benefits

Résumé du poste

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant in Indianapolis to support scheduling, patient intake, and coordination across care teams.

The position emphasizes accurate data entry, encounter preparation, and ongoing front-desk operations to ensure smooth clinic flow and timely patient access. Candidates should demonstrate advanced knowledge of healthcare processes, strong organizational skills, and the ability to communicate clearly with clinicians and veterans.

Qualifications

• Advanced knowledge of health care processes and scheduling across care delivery.
• Advanced knowledge of policies affecting patient flow and care coordination.
• Advanced knowledge of medical terminology.
• Ability to collaborate with a wide range of clinicians.
• Ability to set priorities and meet deadlines.
• Excellent communication with internal and external customers.

Responsabilités

• Manage scheduling and appointment coordination for veterans.
• Enter and verify demographics and eligibility.
• Prepare for clinic visits and process records from outside care.
• Utilize VA scheduling software and EHR systems.
• Maintain reports and support staff across the team.
• Assist with orientation and on-the-job training of new staff.
• Provide front desk coverage when needed.

Connaissances

Care process

Policy knowledge

Medical terminology

Interdisciplinary collab

Prioritization

Communication

Formation

High school diploma or GED

Description du poste

Summary

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until November 30 - 2026. The initial cut-off date for referral of eligible applications is Monday November 2 - 2026 - with subsequent cut off dates on the Monday of each week. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

Summary

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until November 30 - 2026. The initial cut-off date for referral of eligible applications is Monday November 2 - 2026 - with subsequent cut off dates on the Monday of each week. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

Qualifications

• United States Citizenship: Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.
• 7407(a)
• Creditable Experience: One year equivalent to the next lower grade include - but are not limited to: answering phones - greeting patients - relaying messages to appropriate staff inside or outside of the unit
• scheduling - canceling - re-scheduling patient appointments and/or consults
• entering no-show information
• participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic - monitoring both inpatient and outpatient appointments in areas of responsibility
• verifying and updating demographics and insurance information when patients check-in for appointments
• Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e. - TRICARE - sharing agreements - collaterals - research patient - VA employee - etc.)
• Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education or Post-high school education
• You have one of the education levels listed above - but you were in the Medical Support Assistant occupation (GS-0679) on a permanent appointment with the Department of Veterans Affairs as of February 5 - 2026 - meeting all qualification requirements as part of the grandfathering provision
• Grade Determination: Medical Support Assistant (Advanced) - GS-06 Experience: One year of creditable experience equivalent to the next lower grade (GS5-Full Performance)
• Knowledge - Skills - and Abilities (KSAs)
• In addition to the experience above - the candidate must demonstrate - in their resume - the following KSAs: a
• Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• b
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• c
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• d
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• e
• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• f
• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• Grandfathering Provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Physical requirements: The work is sedentary
• Typically - the employee sits comfortably to do the work
• However - there may be some walking - standing - bending - carrying of light items such as papers - books - small parts - or driving an automobile - etc
• No special physical demands are required to perform the work.

Duties

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Advanced MSA supports the Facility with ongoing management of contacting veterans and their caregivers for scheduling - canceling - and re-scheduling appointments and/or consults
• entering no-show information
• preparing for clinic visits
• verifying and updating demographics and insurance information
• processing records from outside medical care - and obtaining copies of form DD214 (Report of Military Separation) as needed for eligibility and benefit determination
• Day to day tasks include - but may not be limited to: a
• Knowledgeably utilizes VA scheduling software including the Electronic Health Record - ISS - VS GUI and Virtual Care Manager in establishing patient appointments within the appropriate desired date
• b
• Adheres to scheduling protocol on patient outreach attempts and ensures appointments entered in the Electronic Health Record
• c
• Appointments are cancelled/rescheduled according to established protocols and informational note is entered in the Electronic Health Record
• d
• Verifies and updates demographic and eligibility information in computer systems
• e
• Refers all questions requiring immediate medical or clinical attention to the appropriate health care team member
• The incumbent utilizes various reports to complete assigned tasks - such as EARR (Error Action Required report) - referrals and appointment reports - and other national - VISN - and locally developed reports
• Additional day to day tasks includes - but may not be limited to: a
• Assists in the update - development - and maintenance of program materials - packets - and other printed materials
• b
• Assists with the orientation/on the job training of new staff
• c
• Completes work orders and contacts appropriate staff when requested to support the environment of care
• d
• Prepares correspondence to support the administrative functions of the assigned team
• all correspondence is neatly formatted and checked for appropriate spelling and grammar - all documents are the current version - and outgoing Certified mail meets USPS standards
• e
• Participates in scheduling/phone audits and reviews to ensure effective scheduling practices
• f
• May have other administrative duties assigned - including but not limited to records management The incumbent provides support for the Health Administration Service and also cross trained in many of the specific job functions of other support staff performing the same duties and providing front desk coverage
• This versatility enables the incumbent to provide cross coverage for time sensitive administrative duties needing completion when those staff with primary responsibility are unavailable
• Work Schedule: M-F 7:00am - 3:30pm - 7:30am - 4:00pm - or 8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 91463-VS Relocation/Recruitment Incentives: Not Available Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)