Program Supervisory Specialist – Healthcare Administration

U.S. Department of Veterans Affairs; California; On-site; USD 65,000 - 85,000; Full time

Job summary

U.S. Department of Veterans Affairs in California seeks a Supervisory Program Specialist to lead a team and manage health care administrative programs. You will supervise staff, hire personnel, and ensure compliance with laws and internal policies while coordinating with clinical partners.

The role requires strong analytical, communication, and leadership skills. Telework may be discussed; normal duties require on-site presence with occasional travel to site locations within the VA network.

Qualifications

• One year specialized experience at or above GS-7 level in healthcare administration or similar.
• Knowledge of healthcare management principles and regulations.
• Experience interviewing staff to gather information and improve operations.

Responsibilities

• Supervise staff, communicate performance standards, and conduct evaluations.
• Interview and hire new employees for the unit.
• Monitor health administrative programs for compliance with applicable laws.
• Provide public and internal inquiries with policy interpretations.
• Draft responses to congressional inquiries and patient complaints.
• Present program performance and staffing updates to leadership.
• Review Call Center operations to ensure timely access to care.
• Maintain confidentiality of records and utilize MS Office suite.
• Analyze Referral Coordination metrics to align with organizational priorities.
• Deliver operational briefings on staffing and performance metrics.
• Ensure facility meets national performance measures.

Skills

Accountability

Communication

Computer Skills

Customer Service

Decisiveness

Flexibility

Human Resources Management

Interpersonal Skills

Organizational Awareness

Performance Measurement

Problem Solving

Resilience

Education

Master's degree or 2 years of progressively higher-level graduate education leading to such a degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Access

Outlook

Cisco Unified Call Center

Job description

U.S. Department of Veterans Affairs in California seeks a Supervisory Program Specialist to lead a team and manage health care administrative programs. You will supervise staff, hire personnel, and ensure compliance with laws and internal policies while coordinating with clinical partners.

The role requires strong analytical, communication, and leadership skills. Telework may be discussed; normal duties require on-site presence with occasional travel to site locations within the VA network.