Program Supervisor – Youth Behavioral Health

Hp2; Marshville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

HP2 seeks an experienced Program Supervisor to lead frontline operations in a youth-focused behavioral health and residential services environment. You will coach staff, maintain program structure, and oversee safety and documentation, balancing structure with compassionate care.

The role emphasizes calm leadership, accountability, and the ability to respond to challenging situations while supporting youth development and staff performance.

Qualifications

• High School Diploma or GED is required.
• 21 years of age or older.
• Experience with youth in behavioral health, mental health, residential services, human services, education, social services, or related.
• Demonstrated leadership, team-lead, supervisory, coaching, or staff-development experience.
• Strong written and verbal communication skills.
• Ability to respond professionally to behavioral incidents and crisis situations.
• Valid driver’s license and reliable transportation.
• Ability to complete HP2 and background/credentialing onboarding requirements.
• Preferred degree in Human Services or related fields.
• Supervisory or management experience within youth residential or behavioral health environments.
• Experience with crisis intervention, trauma-informed care, or de-escalation.

Responsibilities

• Provide leadership and oversight of daily residential program operations.
• Supervise, coach, mentor, and support Youth Mentors and direct-care staff.
• Promote accountability, professionalism, teamwork, and consistency.
• Lead shift meetings, team huddles, staff coaching, and post-incident debriefings.
• Maintain staffing, program structure, routines, and operational readiness.
• Support staff in managing challenging behaviors and crisis responses.
• Promote trauma-informed, youth-centered approaches to care.
• Monitor youth and staff safety and well-being.
• Provide real-time leadership during incidents and challenges.
• Collaborate with clinical professionals and interdisciplinary team.
• Ensure accurate incident reporting and documentation.
• Identify performance concerns and provide corrective coaching.
• Help develop staff into confident and dependable team members.
• Model professional boundaries and effective communication.
• Ensure policies and procedures are consistently followed.

Skills

Team Leadership & Staff Development

Youth Behavioral Health

Crisis Management & De-escalation

Performance Coaching

Conflict Resolution

Program Operations

Staff Accountability

Trauma-Informed Care

Professional Documentation

Decision-Making

Safety & Risk Awareness

Youth Development

Education

High School Diploma or GED

Associate’s or Bachelor’s degree in Human Services, Psychology, Social Work, Behavioral Health, Education, Criminal Justice, Business/Management, or related field

Job description

Description

HP2 is seeking an experienced, confident, and compassionate Program Supervisor to provide frontline leadership within a youth-focused behavioral health and residential services environment.

This is not a desk-based supervisory position. The Program Supervisor is actively engaged with staff and youth—leading daily operations, coaching team members, maintaining program structure, responding to challenging situations, and helping create a safe and supportive environment where young people can thrive.

We are looking for a leader who remains calm under pressure, holds teams accountable, makes sound decisions, and understands how to balance structure with compassion.

Key Responsibilities

• Provide leadership and oversight of daily residential program operations.


• Supervise, coach, mentor, and support Youth Mentors and direct-care staff.


• Establish clear expectations and promote accountability, professionalism, teamwork, and consistency.


• Lead shift meetings, team huddles, staff coaching, and post-incident debriefings.


• Maintain appropriate staffing, program structure, routines, and operational readiness throughout assigned shifts.


• Support staff in managing challenging behaviors and responding appropriately to crisis situations.


• Promote trauma-informed, respectful, and youth-centered approaches to care.


• Monitor the safety and well-being of youth and staff within the program.


• Provide real-time leadership and sound decision-making during behavioral incidents or other challenging situations.


• Collaborate with clinical professionals, program leadership, and other members of the interdisciplinary team.


• Ensure required documentation, incident reporting, shift communication, and operational records are completed accurately and timely.


• Identify performance concerns and provide coaching, feedback, and corrective guidance when appropriate.


• Help develop staff into confident, dependable, and effective members of the youth care team.


• Model professional boundaries, effective communication, emotional maturity, and appropriate interactions with youth.


• Ensure program policies, safety procedures, behavioral protocols, and organizational expectations are consistently followed.

What We're Looking For

The strongest candidates are natural leaders who understand that effective supervision requires both accountability and compassion.

You may be a strong fit if you:

• Remain composed and decisive under pressure.


• Are comfortable taking ownership and making decisions.


• Know how to coach, motivate, and develop employees.


• Can address performance concerns professionally and constructively.


• Communicate clearly with staff, youth, families, clinicians, and leadership.


• Understand the importance of consistency and structure when working with youth.


• Have strong conflict-resolution and problem-solving abilities.


• Can lead from the front rather than simply manage from a distance.


• Have a genuine commitment to improving outcomes for children and adolescents.

Requirements

Required Qualifications

• High School Diploma or GED.


• Must be 21 years of age or older.


• Previous experience working with youth in behavioral health, mental health, residential services, human services, education, social services, or a related environment.


• Demonstrated leadership, team-lead, supervisory, coaching, or staff-development experience.


• Strong written and verbal communication skills.


• Ability to respond professionally and effectively to behavioral incidents and crisis situations.


• Valid driver’s license and reliable transportation.


• Ability to successfully complete all HP2 and assignment-specific background, drug screening, credentialing, and onboarding requirements.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Human Services, Psychology, Social Work, Behavioral Health, Education, Criminal Justice, Business/Management, or a related field.


• Previous supervisory or management experience.


• Leadership experience within a youth residential or behavioral health environment.


• Experience with crisis intervention, behavioral management, trauma-informed care, or de‑escalation.


• Experience supervising direct-care employees or multidisciplinary teams.

Skills That Matter

• Team Leadership & Staff Development


• Youth Behavioral Health


• Crisis Management & De-escalation


• Performance Coaching


• Conflict Resolution


• Program Operations


• Staff Accountability


• Trauma‑Informed Care


• Professional Documentation


• Decision-Making


• Safety & Risk Awareness


• Youth Development

Why This Opportunity?

This position offers the opportunity to build meaningful leadership experience while directly influencing the quality of care provided to youth.

As a Program Supervisor, you will help shape the culture of the program, performance of the team, safety of the environment, and experience of the young people receiving services.

The experience gained in this position can support continued professional growth in behavioral health leadership, human services management, clinical operations, social services, education, program administration, and nonprofit leadership.

Make Your Leadership Matter

Great youth programs require great frontline leaders.