Program Supervisor I

Crystal Springs, Inc; Assonet (MA); On-site; USD 39,000 - 48,000; Full time

Job summary

Crystal Springs, Inc is a residential facility for individuals with disabilities in Massachusetts. Openings include Second Shift, Second/Third Shift flexible, and Third Shift flexible.

The role leads on-shift, supports staff, coordinates resources, and manages crises with professionalism and care. You will ensure safety and well-being of those we serve, monitor staffing, participate in real-time coaching, and maintain documentation.

Qualifications

• High School diploma and at least 3 years of relevant human services experience.
• Valid driver's license with a clean driving record.
• At least 1 year in a supervisory role.
• Proficiency with MS Office and related software.
• Knowledge of child safety, mandated reporting, emergency response, and licensing requirements.
• Excellent judgment and calm decision-making during urgent situations.

Responsibilities

• Lead on-shift monitoring and coordinate resources during crises.
• Ensure safety and well-being of individuals served while keeping leadership informed.
• Coordinate staffing, supervise staff across settings, and de-escalate incidents.
• Complete incident reports, shift logs, and required documentation accurately and timely.
• Visit each occupied home per shift and model expected practices with staff and children.
• Provide direct care coverage in emergencies to maintain staffing ratios.
• Ensure implementation of each child's IEP and related plans.

Skills

Leadership

Supervision

Safety awareness

Communication

Education

High School diploma

Tools

MS Office Suite

Job description

Openings For

• Second Shift with every other weekend
• Second/Third Shift flexible
• Third Shift flexible

$28 to $35/HR

Key Responsibilities

• Serve as an on-shift leader monitor campus grounds, support staff, coordinate resources, and manage crises with professionalism and care.
• Ensure the safety and well-being of the individuals we serve while keeping leadership informed and operations running smoothly.
• Coordinate immediate staffing and program response, monitor safety and service quality, support employees in real time, and maintain reliable communication with the on-call and program leadership structure.
• Receive and provide structured shift handoff, identify priority risks and outstanding actions, and establish a visible coverage and rounding plan.
• Provide immediate direction and support within established procedures; promptly elevate unresolved staffing, performance, clinical, safety, or regulatory concerns.
• Close the shift with a clear account of significant events, actions completed, unresolved items, and the leader responsible for follow-up.
• Provide visible, consistent, and accountable on-shift leadership across Children's Residential, Education, shared campus areas, community activities, and other assigned settings.
• Visit each occupied home per shift.
• Model expected practice directly with staff and children, including de-escalation, plan implementation, and routines, working alongside staff to show, not just tell. Teach staff to complete incident reports, shift logs, and other required documentation accurately and on time.
• Direct, support, and monitor employees assigned during coverage; clarify priorities, assign work within approved roles and demonstrated competencies, provide real-time coaching, recognize effective performance, and address or elevate unsafe, disrespectful, or noncompliant conduct.
• Confirm required staffing ratios, supervision plans, staff assignments, break coverage, transportation coverage, and individual-specific supports.
• Provide temporary direct care coverage in emergency situations when no other staffing option is available to maintain required staffing ratios.
• Ensure implementation of each child's IEP, behavior support plan, healthcare and nursing directions, safety plan, communication plan, transportation plan, and other approved individualized protocols within each employee's role and authorization.
• Use prevention, de-escalation, and the least restrictive effective response during crises.
• For unexpected hospital transport, confirm continuous child supervision, required on-campus census, and an appropriate competency match for the accompanying and relief employees
• Direct or coordinate timely response to injuries, medical or behavioral emergencies, missing-person risk, allegations, environmental hazards, transportation events, utility or facility disruptions, and other critical incidents; contact emergency services and leadership when indicated.

Requirements

• High School diploma and a minimum of three years of relevant human services experience, or equivalent
• Valid driver's license with a good driving record
• A minimum of one year's experience in a supervisory position
• Proficient with MS Office Suite and use additional web-based portals and software related to the position
• Knowledge of child safety, mandated reporting, emergency response, incident management, staffing and supervision requirements, documentation, and applicable licensing and special-education expectations.
• Sound judgment, calm decision-making, situational awareness, and timely escalation during urgent, complex, or emotionally charged situations.
• Ability to supervise and coordinate employees across Residential, Education, Nursing, Behavior Services, Rehabilitation, and related functions while respecting role boundaries.

At Crystal Springs, we invest in the people who make our mission possible. We offer competitive pay, comprehensive benefits, paid training, and opportunities to grow your career- while doing meaningful work that makes a difference in the lives of the people we serve.

Crystal Springs is a residential facility for individuals with disabilities. For over seven decades, we have been a beacon of care and support, fostering a nurturing environment where everyone is not just seen but truly valued. Our unwavering mission is to empower individuals on their unique journeys toward reaching their fullest potential and attaining the highest levels of independence. With exceptional programs and a dedicated team, we offer specializededucational, therapeutic, and residential services within our residential community.

Our services are only as effective as the quality of the people who make up our team. To achieve our mission, we strive to attract and retain talented and committed staff who believe in our cause. This is why we provide competitive compensation, great benefits, and plenty of opportunities for personal and professional growth for our team.

Are you ready to lead and inspire as part of our team? Our initial application process is quick, easy, and mobile-friendly.

Salary: $28 - $35 per hour

CRYSTAL SPRINGS: WHY CHOOSE US?

Crystal Springs is a residential facility for individuals with disabilities. For over seven decades, we have been a beacon of care and support, fostering a nurturing environment where everyone is not just seen but truly valued. Our unwavering mission is to empower individuals on their unique journeys toward reaching their fullest potential and attaining the highest levels of independence. With exceptional programs and a dedicated team, we offer specialized educational, therapeutic, and residential services within our residential community.