Program Supervisor - Crisis Nursery & Family Support Programs

Brightpoint; Chicago (IL); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

3+ weeks PTO

11 paid holidays

401(k) with match

Job summary

Brightpoint seeks a Program Supervisor to oversee the daily operations of a 24/7 Crisis Nursery and related family support programs. You will supervise assigned staff, ensure around-the-clock coverage, and may provide direct services to participants.

The role requires supervisory experience (preferred) and experience with families in crisis, along with bilingual communication skills (English/Spanish) being advantageous. A valid driver's license and reliable vehicle are required.

Qualifications

• Master’s Degree in social work or related field with 2 years of relevant experience, or a Bachelor’s Degree with 4 years of relevant experience.
• Supervisory experience preferred.
• Experience dealing with families in crisis and effective crisis intervention skills preferred.
• Valid driver’s license, insurance, and a reliable vehicle required.
• Ability to communicate in both English and Spanish preferred.

Responsibilities

• Supervises and evaluates crisis nursery and family support staff regularly, including staff training and program plans.
• Administers personnel policies, hiring, performance appraisals, leave, promotions, and documentation of actions.
• Oversees full implementation of program plans and ensures licensing/regulatory compliance.
• Plans and conducts regular staff meetings and provides supervision to staff.
• Provides case consultation and back-up coverage as needed.
• Collaborates with funders and partners to meet reporting requirements and program standards.
• Monitors and improves the program’s CQI process and funding reports.
• Ensures 24/7, 365 days-a-year coverage for the program.

Skills

Crisis intervention

Staff supervision

Bilingual English/Spanish

Education

Master's Degree in social work or related field

Bachelor's Degree in social work or related field

Job description

Program Supervisor

oversee daily operations of a 24/7 Crisis Nursery, including supervising assigned staff and ensuring around the clock coverage. May also supervise additional Family Support programming, such as Family Visitation Center or Doula services. May provide direct services to program participants

Candidate Qualifications

• Master’s Degree in social work or related field and two years’ relevant experience OR Bachelor’s Degree in social work or related field and four years’ relevant experience required.
• Supervisory experience preferred.
• Experience dealing with families in crisis and effective crisis intervention skills preferred.
• Valid driver’s license, insurance, and a reliable vehicle required.
• Ability to communicate in both English and Spanish preferred.

Job Responsibilities

• Supervises and evaluates assigned crisis nursery and other assigned family support staff and the performance of their duties on a regular basis. This includes staff training, administrative case issues, fiscal control, evaluation of effectiveness of personnel, and implementation of program plans.
• Responsible for the implementation of Brightpoint’s personnel policies, procedures and practices for staff within control unit. This includes hiring, performance appraisals, employee leave, promotions, salary changes, terminations, and documentation of all personnel actions.
• Oversees and ensures full implementation of program plan.
• Plans and conducts regular staff meetings.
• Provides individual case consultation and supervision to assigned staff.
• Provides back up and coverage for team members, as required by program.
• Works closely with funders and partners, such as the Department of Children and Family Services, Department of Human Services, the Department of Public Health and others, to ensure all licensing regulations, performance standards, and reporting requirements are being met.
• Monitors, supervises, and implements the program’s continuous quality improvement process including outcome measures, clinical assessments, and funding reports.
• Accountable for ensuring coverage of a 24 hour, 365 days a year program, as required by program.

Job Details

• Compensation: Range is between $50,000 - $54,000 annually; offers are commensurate with experience and bilingual candidates may receive additional compensation. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate's relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs. We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates.
• Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match (more benefits details here).
• Location: Home office is at our Marshfield location.
• Schedule: Full-time, salaried; general business hours with some flexibility required for accommodating client’s schedules and special projects.

Additional Information

• We don’t just hire talent—we grow it: Emerging Leaders will have access to leadership development opportunities and one-on-one mentorship.
• Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).