Program Supervisor

Pacific Clinics; Concord (CA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

401K match

Benefits from day one

Medical, dental, vision insurance

Time off plans

Job summary

Pacific Clinics is seeking a Program Supervisor to hire, develop, train, and manage program staff delivering high-quality services to youth and families. The role involves shadowing, coaching, and supervising daily operations to ensure adherence to policy and licensing standards.

The position emphasizes fiscal stewardship, cross-functional teamwork, and active participation in program development with clinical management. Strong leadership and communication are essential for success.

Qualifications

• Bachelor's degree and one or more years of relevant experience in social or mental health services delivery or residential care supervision, or equivalent combination of education and experience.
• Bilingual skills may be required by some programs and/or areas served.

Responsibilities

• Hire, develop, train, and supervise program staff.
• Oversee implementation of treatment plans and ensure quality services.
• Ensure family voice and cultural responsiveness in services.
• Consult with clinical staff on treatment plans and needs of youth and families.
• Complete and ensure required documentation is up to date.
• Support staff in risk management and incident reporting procedures.
• Ensure compliance with licensing, quality, IT, HR, and regulatory standards.
• Lead cross-functional teams and monitor outcomes for youth and families.

Skills

Conflict resolution

Bilingual skills

Clear documentation

Education

Bachelor's degree

Job description

Overview

Schedule: Monday through Friday, from 9am to 5pm

Compensation We Offer

• The initial compensation for this position ranges from $71,760 to $88,256 Per Year, depending on experience, location and internal equity considerations

Possible Additional Compensation(may vary based on position eligibility)

• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications

• Possible Bilingual Differentials: Up to 7.5% for qualifying direct-service roles; up to $80.00/month flat fee for qualifying non-direct service roles.

Benefits We Offer

• BenefitsEligibilitystarts on day ONE

• We provide a robust benefits package which includes medical, dental, vision, See our Benefits Page HERE.

• 401K Employer Match up to4%

• Competitive Time Off Plans

Must meet eligibility requirements based on employment status

Pay Range

$71,760 - $88,256

Job Summary

The Program Supervisor hires, develops, trains, and manages program staff to ensure quality services to youth and families, utilizing shadowing, coaching, and/or other activities that allow the observation of staff in action. Coordinates and supervises daily program operations, assures adherence to policy and procedures, regulatory and licensing standards. Ensures fiscal stewardship of program funds. Actively participates with cross-functional teams.

Responsibilities

• Develops and supervises staff including hiring, coaching, training, disciplining and terminating.
• Oversees and supports the implementation of treatment plans.
• Ensures family voice and is culturally responsive to internal and external customers.
• Consults with clinical and medical staff about treatment plans, youth and family issues, progress and needs.
• Completes all required documentation and ensures the same with direct reports.
• Supports staff in following all risk management and incident reporting procedures.
• Ensures compliance with all policy and procedures including adherence to all licensing, quality, Information Technology (IT), Human
• Resources (HR), compliance and regulatory standards.
• Ensures clinical documentation and quality assurance meets both agency and payor standards, including audit ready charts and continuous quality improvement.
• Ensures and monitors defined outcome achievement for youth and families and satisfaction levels for youth, families and referring workers and agencies.
• Partners with county referring departments, agencies and the community to ensure comprehensive care. May assist a youth and family with advocating for their own needs.
• Manages operations including utilization of resources such as all administrative electronic systems.
• Pro actively identifies potential conflicts, leads parties to consensus and develops same skills in direct reports.
• Facilitates and coordinates work groups as well as participation in cross functional teams.
• Assumes a leadership role in the development of the team.
• Provides a variety of learning opportunities for staff including in classroom courses and field supervision and coaching.
• Works closely with the clinical program manager to ensure full implementation of the agency service philosophy.
• May be responsible for Case load.
• May meet with clients in the field and have a productivity expectation.
• Position specific duties and responsibilities may very depending upon program.
• Performs other related responsibilities, as assigned, to support specific department/business needs.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Bachelor's degree and one (1) or more year's relevant experience in social or mental health services delivery or residential care supervision, or equivalent combination of education and experience (two years of relevant experience equals one year of education)
• Bilingual skills in the appropriate language for the Clinics' clients may be required by some programs and/or areas served.

Job Competencies

• Conflict resolution
• CQI/QA projects
• Documents clearly and accurately
• Encouraging customer focus
• Supervision and accountability

Physical Requirements

The work environment conditions as described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to use hands to handle or feel objects, tools or controls; reach with hands and arms; and taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Driving Required May have unsupervised contact with children. Requires full background check and TB Exam. We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability.We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.