Program Supervisor - Community Prevention (9055)

Terros Health; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision insurance

401(k) with match

Paid time off

PTO and holidays

EAP for employees and families

Job summary

Terros Health is hiring a Full-Time Program Supervisor at our Mitchell location in Phoenix, AZ. You will oversee the Turning the Tide program, provide guidance to staff, ensure grant and regulatory compliance, and support HIV/STI prevention activities with a focus on quality service delivery.

The role requires a Bachelor's degree in public health or related field, 1+ year HIV/STI prevention experience, and supervisory experience.

Qualifications

• Bachelor's degree in public health, behavioral health, prevention science, social work, or related field.
• 1+ year HIV/STI prevention, outreach, education, or related public health experience and 1+ year supervisory/lead experience.
• Bilingual in English and Spanish preferred but not required.

Responsibilities

• Oversees the daily operations of the Turning the Tide (T3) program and ensures grant, contract, and organizational requirements.
• Provides programmatic and technical guidance to staff on complex client situations and service delivery challenges.
• Reviews program documentation and data collection to ensure accuracy and compliance with grant and regulatory guidelines.
• Monitors billing practices and service documentation to support funding and reimbursement requirements; implements corrective actions as needed.
• May provide direct client-facing services, interventions, outreach, testing, and linkage-to-care as needed.
• Responds to client complaints and barriers to services, addressing concerns per policies.
• Acts as SME for HIV/STI prevention, outreach, testing, risk reduction education, and community engagement.
• Oversees/testing activities and ensures testing is delivered per protocols and program requirements.
• Prepares and submits monthly, bi-annual, annual, and continuation reports in a timely manner.
• Provides leadership, coaching, and mentorship to staff to foster growth and excellent service delivery.

Skills

Supervisory experience

Public health knowledge

Bilingual English/Spanish

Data reporting

Education

Bachelor's degree in public health

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Job Details

Job Location: Mitchell - Phoenix, AZ 85012Position Type: Full TimeEducation Level: Bachelor's DegreeTravel Percentage: Up to 50% Job Shift: Day ShiftJob Category: Behavioral Health/Social Work Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Program Supervisor working at our Mitchell location, in Phoenix, AZ.

Every day we strive to bring together the LGBTQIA+ communities in Phoenix and our team is a reflection of the community we are serving. We are a respite site during the sweltering summer offering anyone bottled water. Our daily programs include a hot meal, life skills classes, clothing closet, and other incentive programs for homeless guests. Along with great benefits, continuous training and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

HOPE ~ HEALTH ~ HEALING

Terros Health is hiring a Full-Time Program Supervisor for our Mitchell location in Phoenix, AZ.

Location

40 E Mitchell Dr # 100, Phoenix, AZ 85012

Full-Time, salary, exempt

Monday - Friday / 40 hours per week

Day Shift & Flexibility to work evenings and weekends

Full Benefits, Including 401K, and Generous PTO/PST

Duties

• Oversees the daily operations of the Turning the Tide (T3) program and ensures compliance with grant, contract, and organizational requirements.
• Provides programmatic and technical consultation, guidance, and support to staff regarding complex client situations, service delivery challenges, community engagement activities, and HIV/STI prevention strategies.
• Reviews program documentation, service records, and data collection practices to ensure accuracy, quality, compliance with grant requirements, organizational standards, and applicable regulatory guidelines.
• Monitors billing practices and service documentation to support compliance with funding, contractual, and reimbursement requirements, and implements corrective actions as needed.
• May provide direct client-facing services, interventions, education, outreach, testing, prevention activities, and linkage-to-care services as needed to support program operations and participant engagement.
• Responds to and assists with the resolution of client complaints, grievances, escalated concerns, and barriers to services, ensuring concerns are addressed professionally and in accordance with organizational policies and procedures.
• Serves as a subject matter expert for HIV/STI prevention, outreach, testing, risk reduction education, and community engagement activities, ensuring services are implemented in accordance with evidence-based practices, public health guidelines, grant requirements, and organizational standards.
• Oversees and/or participates in HIV/STI testing activities and ensures testing services are delivered in accordance with organizational protocols, public health standards, and program requirements.
• Prepares and submits monthly, bi-annual, annual, continuation, and other required reports in a timely manner.
• Provides direct leadership, coaching, and mentorship to team members to foster professional growth, excellence, and strong service delivery.

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest‑free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more

Qualifications

• Bachelor's degree in public health, behavioral health, prevention science, social work, or a related field; preferred.
• A minimum of one (1) year of HIV/STI prevention, outreach, education, or related public health experience and one (1) year of supervisory or lead experience required
• Bilingual in English and Spanish preferred but not required.
• Knowledge of HIV/STI prevention, community outreach, prevention services, and behavioral health principles preferred.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint required.
• Experience with electronic data collection systems, reporting tools, and social media platforms preferred.
• Phlebotomy certification preferred but not required. Willingness to obtain certification within sixty (60) days of assuming the role may be required based on program needs.
• Must have a valid Arizona driver’s license, be 21 years of age with a minimum of 3 years driving experience, and meet requirements of Terros Health’s driving policy
• Must successfully pass a TB screening and criminal background check
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.