Program Supervisor

South Shore Association dba SAIL; Village of East Rockaway (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

South Shore Association dba SAIL in New York is seeking an experienced supervisor to oversee staff casework and residents in the Apartment Treatment Program. This role ensures care coordination and quality of care in line with agency philosophy and procedures.

You will coordinate intake, admissions, service plans, and treatment team meetings, supervise staff, manage records including Medicaid billing, and be on-call for emergencies.

Qualifications

• Bachelor's degree in human services required; master's preferred.
• 3 years of experience in human services field.
• Supervisory experience preferred but not required.
• Ability to implement and manage change in a fast-paced environment.
• Strong critical thinking and sound judgment.
• Proficient with computer/office equipment.
• Ability to work independently and as part of a team.
• Excellent organization and communication with staff, clients, and community.

Responsibilities

• Oversee staff casework and resident services in line with policies.
• Coordinate intake, admissions, transfers, service plans, and team meetings.
• Ensure residents receive medical, psychiatric, counseling, and supportive services.
• Supervise program staff including hiring, supervision, evaluations, and training.
• Maintain confidential resident and program records including Medicaid billing.
• Manage daily operations: inspections, safety, transportation, supplies, leases, and coordination with partners.
• Provide on-call response to medical, psychiatric, and program emergencies; report concerns to leadership.

Skills

Critical thinking

Communication

Teamwork

Independent work

Organizational skills

Computer skills

Education

Bachelor's degree in Human Services

Master's degree preferred

Tools

Medicaid billing system

Job description

Qualification and Competencies

• Bachelor's Degree required in Human Services field. Master's Degree preferred.
• Three (3) years' experience working in a human service-related field.
• Supervisory experience is not required but preferred.
• Ability to implement and manage change in a fast-paced growing business environment.
• Critical thinking and sound judgment skills
• Computer/office equipment usage
• Ability to work independently and as part of a team.
• Demonstrates organizational and communication skills which would enable effective interaction with agency staff, consumers/clients/families and the community.

General Description

Oversight of staff casework and residents in the Apartment Treatment Program. Facilitates the care and coordination of treatment and ensures quality of care is provided to residents in accordance with agency philosophy, policies and procedures.

Duties and Responsibilities

• Oversee staff casework and resident services, ensuring care aligns with agency philosophy, policies, procedures, and quality standards.
• Coordinate resident intake, admissions, placements, transfers, discharges, assessments, service plans, behavioral agreements, and treatment team meetings.
• Ensure residents receive appropriate medical, psychiatric, medication-management, counseling, case-management, crisis, vocational, educational, social, and recreational supports.
• Supervise program staff through hiring support, regular supervision, performance evaluations, training, staff meetings, scheduling, and apartment coverage.
• Maintain accurate, timely, confidential, and compliant resident and program records, including Medicaid billing, audits, fiscal documentation, petty cash, and allowances.
• Manage daily program operations, including apartment inspections and repairs, safety procedures, transportation, purchasing, supplies, lease matters, and coordination with internal and external partners.
• Provide on-call response to medical, psychiatric, and program emergencies; communicate concerns to leadership and treatment teams; and perform other assigned duties.

Schedule:

• Mondays-Fridays 9am-5pm
• after-hours flexibility for emergencies
• on-call rotation

Location/Travel:

• Office: 24 Main St, East Rockaway, NY 11518
• Field: Nassau County
• On-call: Long Island & NYC