Program Supervisor

Fooda; Lubbock (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401k retirement plan

Parental leave

Flexible spending accounts

Laptop provided

Daily subsidized lunch

Job summary

Fooda is seeking a Program Supervisor to lead the onsite experience at a client location in Afton, Texas. You will be the primary onsite contact for clients, employees, and vendors, ensuring timely, hospitality-driven service and swift issue resolution.

You will partner with restaurant teams, guide staff, and maintain operational details such as menus and signage to keep daily service running smoothly and to uphold Fooda’s standards.

Qualifications

• Hospitality-driven mindset and ability to create a warm, smooth onsite experience for clients and staff.
• Strong communication skills for clients, staff, and restaurant partners.
• Autonomous, reliable onsite presence with ownership and decisiveness.
• Calm under pressure and quick to adapt when plans shift.
• Detail-oriented with a focus on day-to-day operations.

Responsibilities

• Lead the day-to-day onsite experience, ensuring programs run smoothly and on time.
• Serve as the primary onsite contact for the client and employees, building trust through consistency.
• Provide onsite guidance and support to staff to keep service aligned and prepared.
• Partner with restaurant teams to ensure setup meets expectations and resolves issues.
• Maintain menus, POS updates, signage, and overall presentation for seamless service.
• Influence restaurant network by sharing feedback and reinforcing standards.

Skills

Hospitality focus

Communication

Onsite leadership

Problem solving

Organization

Job description

Who We Are

Our story began in 2011 when a group of office workers at a major logistics company in Chicago identified a lunch problem. They wanted local restaurant options inside the office to save time and money on travel. Fooda pioneered rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 3,500+ restaurants, we feed people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview

The Program Supervisor is the onsite leader responsible for delivering a consistent, hospitality-driven Fooda experience at a client location. As the primary point of contact for clients, consumers, and vendors, this role ensures that daily service runs smoothly, issues are resolved quickly, and the overall experience reflects Fooda’s standards of quality and care.

This role also plays an important role in shaping the restaurant network that serves your location—building strong relationships, communicating expectations, and ensuring partners are set up for success. Operating with a high degree of autonomy, this role blends hospitality, operational judgment, and client care, and is key to maintaining overall satisfaction and trust in Fooda’s service.

This role reports to the Sr. Strategic Account Manager. This role requires onsite presence in Afton, Texas.

What You Will Be Doing

• Lead the day-to-day onsite experience, ensuring Fooda’s programs run smoothly, on time, and with a hospitality-first mindset.
• Serve as the primary onsite contact for the client and their employees, building trust through consistency, communication, and quick problem solving.
• Provide onsite guidance and support to staff or coordinators when needed, helping everyone stay aligned and prepared for service.
• Partner with restaurant teams to ensure they’re set up for success each day—communicating expectations, supporting setup, and addressing issues as they arise.
• Keep a close pulse on the customer experience, noting trends, resolving concerns, and escalating when appropriate to the Sr Strategic Account Manager.
• Maintain the operational details that keep service running well—menus, point-of-sale updates, signage, daily flow, and overall presentation.
• Influence the restaurant network supporting your location by sharing feedback, reinforcing standards, and helping ensure strong vendor performance.

Who You Are

• You’re naturally hospitality-driven and enjoy creating a warm, smooth experience for clients and customers.
• You’re a steady, reliable onsite presence who takes ownership and operates confidently with a high degree of autonomy.
• You communicate clearly and professionally—whether you’re working with clients, staff, or restaurant partners.
• You’re calm under pressure and think quickly when plans shift, viewing challenges as opportunities to problem-solve.
• You’re organized, detail-oriented, and committed to keeping day-to-day operations running at a high standard.
• You’re comfortable offering direction and support onsite without being a formal people manager.
• You have experience in hospitality, food service, catering, or operations, and enjoy being the person who “keeps everything moving.”
• Monday–Friday onsite presence in Afton, Texas is required.

What We’ll Hook You Up With

• Competitive base salary, bonus plan, and stock options, based on experience
• Comprehensive health, dental and vision plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company-issued laptop
• Daily subsidized lunch program (ours!)

Must be authorized to work in the United States on a full-time basis. No recruiters please.

The salary range for this role is between $50,000–$60,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.