Program Supervisor

Fooda; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Stock options

Health plan (medical, dental, vision)

401k with company match

Parental leave

FSAs

Laptop provided

Daily subsidized lunch

Job summary

Fooda is seeking a Program Supervisor to lead the onsite experience at a client location in the United States. The role requires managing daily service, ensuring hospitality standards, and serving as the main contact for clients, staff, and restaurant partners.

You will report to the Sr. Strategic Account Manager and operate 100% onsite, with a focus on reliability, autonomy, and consistent execution of Fooda’s programs.

Qualifications

• Experience in hospitality, food service, catering, or operations.
• Strong communication with clients, staff, and partners.
• Ability to manage onsite operations with autonomy.

Responsibilities

• Lead day-to-day onsite experience ensuring programs run smoothly and on time.
• Serve as primary onsite contact for client and employees, building trust.
• Provide onsite guidance to staff and coordinators to stay aligned.
• Partner with restaurant teams to set up for success daily and address issues.
• Monitor customer experience and escalate issues to Sr. Strategic Account Manager.
• Maintain menus, POS updates, signage, and daily flow for seamless service.
• Influence restaurant network by sharing feedback and reinforcing standards.

Skills

Hospitality-driven

Onsite leadership

Client communication

Problem solving

Autonomy

Organization

Tools

POS systems

Job description

Who We Are

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly.

Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview

The Program Supervisor is the onsite leader responsible for delivering a consistent, hospitality-driven Fooda experience at a client location. As the primary point of contact for clients, consumers, and vendors, this role ensures that daily service runs smoothly, issues are resolved quickly, and the overall experience reflects Fooda’s standards of quality and care.

This role also plays an important role in shaping the restaurant network that serves your location—building strong relationships, communicating expectations, and ensuring partners are set up for success. Operating with a high degree of autonomy, this role blends hospitality, operational judgment, and client care, and is key to maintaining overall satisfaction and trust in Fooda’s service.

This role reports to the Sr. Strategic Account Manager.

What You Will Be Doing

• Lead the day-to-day onsite experience, ensuring Fooda’s programs run smoothly, on time, and with a hospitality-first mindset.


• Serve as the primary onsite contact for the client and their employees, building trust through consistency, communication, and quick problem solving.


• Provide onsite guidance and support to staff or coordinators when needed, helping everyone stay aligned and prepared for service.


• Partner with restaurant teams to ensure they’re set up for success each day—communicating expectations, supporting setup, and addressing issues as they arise.


• Keep a close pulse on the customer experience, noticing trends, resolving concerns, and escalating when appropriate to the Sr Strategic Account Manager.


• Maintain the operational details that keep service running well—menus, point-of-sale updates, signage, daily flow, and overall presentation.


• Influence the restaurant network supporting your location by sharing feedback, reinforcing standards, and helping ensure strong vendor performance.


• This role is 100% onsite in Hutto, TX with the hours of 9AM - 5PM.

Who You Are

• You’re naturally hospitality-driven and enjoy creating a warm, smooth experience for clients and customers.


• You’re a steady, reliable onsite presence who takes ownership and operates confidently with a high degree of autonomy.


• You communicate clearly and professionally—whether you’re working with clients, staff, or restaurant partners.


• You’re calm under pressure and think quickly when plans shift, viewing challenges as opportunities to problem-solve.


• You’re organized, detail-oriented, and committed to keeping day-to-day operations running at a high standard.


• You’re comfortable offering direction and support onsite without being a formal people manager.


• You have experience in hospitality, food service, catering, or operations, and enjoy being the person who “keeps everything moving.”

What We’ll Hook You Up With

• Competitive base salary, bonus plan, and stock options, based on experience


• Comprehensive health, dental and vision plans


• 401k retirement plan with company match


• Paid maternity and parental leave benefits


• Flexible spending accounts


• Company-issued laptop


• Daily subsidized lunch program (ours!)

Must be authorized to work in the United States on a full-time basis. No recruiters please.