Program Manager

Fooda; Kansas City (MO); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary with stock options

Health, dental, and vision plans

401k with company match

Paid maternity and parental leave

Flexible spending accounts

Company issued laptop

Daily subsidized lunch program

Challenging, rewarding work experience

Job summary

Fooda is seeking a Program Manager to lead the success of our largest client partnerships. The role oversees day-to-day operations across multiple locations and focuses on strengthening relationships, driving growth, and delivering an exceptional experience for clients and their consumers.

This highly visible, hands-on position blends operational oversight with data-driven decision making. It requires onsite presence in Independence, MO, Monday through Friday, 9:00 am – 5:00 pm, approximately 40

Qualifications

• 4–6 years of experience in account management, operations, or multi-location client support.
• Proactive relationship builder who anticipates client needs and adds strategic value.
• Data-driven with ability to derive insights from usage reports, KPIs, and dashboards.
• Organized, detail-oriented, capable of managing multiple locations, priorities and timelines.
• Experience hiring, training, and managing staff with a leadership style that is supportive and accountable.
• Strong communicator who coordinates stakeholders and guides teams through change.

Responsibilities

• Own the operational performance of your portfolio of locations.
• Serve as the primary day-to-day contact for client needs and ensure high satisfaction.
• Coordinate Quarterly Business Reviews with internal and external stakeholders.
• Analyze metrics to identify trends, risks, and growth opportunities and present recommendations.
• Identify upsell and expansion opportunities within the client portfolio.
• Collaborate cross-functionally with Sales, Restaurant Partnerships, and Market Operations.
• Manage hiring, training, and day-to-day oversight of onsite support staff.
• Develop scalable processes and monitor account-level financial health.

Skills

Account management

Data-driven

Strong communication

Cross-functional collaboration

Staff leadership

Tools

Excel

Job description

Who We Are:

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limitedand the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly.

Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview:

The Program Manager is the dedicated leader responsible for the success of Fooda’s largest and most strategic client partnerships. This role owns the day-to-day operations across a portfolio of clients and locations, while playing a key role in strengthening the relationship, driving account growth, and ensuring an exceptional experience for clients and consumers.

This is a highly visible, hands‑on role that blends operational oversight, stakeholder coordination, and data‑driven decision‑making. You’ll be accountable for execution across locations and driving value through strategic insights and collaboration. You won’t just manage the account; you’ll help shape its long‑term success. This role will require onsite presence in Independence, MO Monday‑Friday.

What You’ll Be Doing:

• Own the operational performance of your portfolio of locations.
• Serve as the primary day‑to‑day contact for client needs, ensuring proactive communication, timely execution, and high satisfaction.
• Coordinate, prepare, and organize Quarterly Business Reviews working closely with internal and external stakeholders to ensure alignment, share insights, and support long‑term goals.
• Analyze and track key operational and usage metrics to identify trends, risks, and growth opportunities; use data to make informed decisions and present strategic recommendations.
• Identify, support, and coordinate upsell and expansion opportunities within the client’s portfolio.
• Collaborate cross‑functionally with Sales, Restaurant Partnerships, and Market Operations to meet and exceed client expectations.
• Manage hiring, training, and day‑to‑day oversight of any dedicated onsite support staff required at portfolio locations, ensuring consistent performance and alignment with Fooda standards.
• Develop and improve processes that scale while achieving operational success.
• Monitor and manage account‑level financial health, including receivables and payables, and resolve issues promptly.
• Available to work ONSITE daily, Monday-Friday, between 9:00 am-5:00, 40 hours/week.

Who You Are:

• You have 4–6 years of experience in account management, operations, or multi‑location client support ideally in a service, hospitality, or tech‑enabled environment.
• You’re a proactive relationship builder. You anticipate client needs and bring strategic value without waiting to be asked.
• You’re highly data‑driven, capable of pulling insights from usage reports, KPIs, and dashboards to inform operational decisions and account strategy.
• You’re organized and detail‑oriented, with proven ability to manage multiple locations, priorities, and timelines at once.
• You have experience hiring, training, and managing staff, with a leadership style that’s supportive, clear, and accountability‑driven.
• You’re a strong communicator who can coordinate stakeholders, contribute to executive‑facing meetings, and guide teams through change.
• You’re a natural collaborator who thrives in cross‑functional environments and understands how to get things done through influence and teamwork.
• You’re comfortable in Excel and internal tools, and you use data to solve problems and drive improvements.

What We’ll Hook You Up With:

• Competitive market salary and stock options, based on experience
• Comprehensive health, dental and vision plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company issued laptop
• Daily subsidized lunch program (ours!)
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full‑time basis.

The salary range for this role is between $55,000- $65,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.