Program Director – DSH

MHA Inc.; Chicopee (MA); On-site; USD 60,000 - 62,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

MHA Inc. is seeking a Program Director to oversee daily operations of multiple housing programs, providing leadership, supervision, and strategic direction to ensure recovery-oriented, trauma-informed services in alignment with regulatory and funding requirements.

The role drives staff development, manages budgets, promotes program growth, and cultivates strong partnerships with funders and community stakeholders, advancing housing-first and person-centered approaches.

Qualifications

• Minimum 5 years of supervisory experience in housing, homelessness, or tenancy preservation.
• Lived experience of homelessness and/or recovery preferred.
• Bilingual/Bicultural candidates strongly encouraged to apply.

Responsibilities

• Provide clinical and administrative leadership to Program Supervisors, ensuring high-quality services.
• Oversee daily operations of multiple housing programs, ensuring compliance with requirements.
• Review and approve participant assessments, referrals, placements, and support needs.
• Monitor program budgets and promote responsible fiscal management.
• Ensure accurate and timely documentation for licensing, funding, and accreditation.

Skills

Leadership

Supervisory Experience

Budget Management

Communication

Education

Bachelor’s Degree preferred

High school diploma or equivalent

Job description

Position Summary
The Program Director oversees and manages the daily operations of multiple housing programs, providing leadership, supervision, and strategic direction. The role ensures the delivery of recovery-oriented, trauma-informed, and person-centered services aligned with the mission of MHA and in compliance with all applicable regulatory, contractual, and accreditation requirements. The Program Director supports staff growth, maintains budget oversight, drives program development, and fosters strong relationships with funders and community stakeholders.

Pay Rate: $60,000 – $62,000 annually

Open Shift: Monday through Friday 9am-5pm (40hrs)

Key Responsibilities

• Provide clinical and administrative leadership to Program Supervisors, ensuring high-quality services aligned with Housing
• First and harm-reduction principles.
• Oversee daily operations of multiple housing programs, ensuring compliance with organizational, regulatory, and funder requirements.
• Review and approve participant assessments, referrals, placements, and support needs.
• Monitor program budgets and promote responsible fiscal management.
• Ensure accurate and timely documentation to meet licensing, funding, and CARF accreditation requirements.
• Oversee staff hiring, training, performance evaluations, supervision, and professional development.
• Coordinate with funders and external stakeholders and participate in audits, site visits, and program reviews.
• Lead the implementation of new programs and major program changes in collaboration with senior leadership.
• Build and maintain partnerships with state, local, and community agencies to support program success.
• Lead team meetings, promote best practices in housing and behavioral health, and support MHA’s mission, values, and organizational initiatives.

About the Division of Supportive Housing (DSH)

The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life.

Requirements

• Valid driver’s license, reliable vehicle, acceptable driving record, and sufficient insurance.
• High school diploma or equivalent required; Bachelor’s Degree preferred.
• Minimum 5 years of supervisory experience in housing, homelessness, or tenancy preservation required.
• Lived experience of homelessness and/or recovery from mental health or substance use conditions preferred.
• Bilingual/Bicultural candidates strongly encouraged to apply.
  Strong leadership, communication, and organizational skills.
• Demonstrated ability to manage multiple programs and teams effectively.
• Proficiency in managing program budgets and reporting requirements.
• Knowledge of Housing First, trauma-informed care, harm-reduction, and person-centered planning approaches.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $60,000-62,000 annually

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.