Program Strategy Lead, North America - Logistics

DSV - Global Transport and Logistics; Henderson (NV); On-site; USD 87,000 - 91,000; Full time

Job summary

DSV – Global Transport and Logistics in Henderson, USA, seeks a Program Support Manager to lead large programs, oversee new product introductions and market expansions, and drive KPI-driven performance across North America.

The role requires a strategic thinker with a hands-on approach to implement features, customer solutions, and global best practices across facilities and carriers.

Qualifications

• Bachelor's degree in Engineering, Business, or Logistics or equivalent fields is required.
• Minimum of 10 years logistics experience with a 3PL or retailer implementing multiple facilities.

Responsibilities

• Acts as a detailed knowledge expert of DSV’s new product capabilities, roadmap, systems, and operations.
• Develops relationships across North American region and contributes to product goal strategy.
• Oversees market expansions to new and existing facilities in the United States and Canada as directed by leadership.
• Ensures consistent feature deployments, customer implementations, and daily operating guidelines across the network.
• Performs independent research to develop guidelines and rules based on local rules and regulations.
• Manages programs with centralized support and improves customer and facility implementations.
• Oversees development and maintenance of sales enablement materials like customer qualification tools and product guides.
• Supports business development as a knowledge and solutioning expert.
• Identifies common customer service issues and develops mitigation and monitoring plans across facilities.
• Oversees implementation of new parcel carriers, monitors performance, and KPI delivery.

Skills

Program management

Logistics

Leadership

Cross-functional collaboration

Data analysis

Education

Bachelor's degree in Engineering/Business/Logistics

Tools

Dashboards (BI)

Automation technologies

Transportation systems

Job description

DSV – Global Transport and Logistics in Henderson, USA, seeks a Program Support Manager to lead large programs, oversee new product introductions and market expansions, and drive KPI-driven performance across North America.

The role requires a strategic thinker with a hands-on approach to implement features, customer solutions, and global best practices across facilities and carriers.