Strategic Customer Programs Lead – Logistics

Joinimagine; Hebron Estates (KY); Hybrid; USD 80,000 - 106,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical

Vision

Dental

Paid Time Off

Job summary

DHL Global Forwarding is seeking a Customer Program Manager to coordinate customer programs across North America from Atlanta, CVG, or PHX. You will drive KPI performance, lead issue resolution, and partner with Solutions Design, Commercial, and Operations to improve service, billing accuracy, and profitability.

Join DHL Global Forwarding to deliver end-to-end service excellence, conduct business reviews, and support growth initiatives while maintaining a strong customer focus and continuous

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
• 3–7 years in logistics, operations, or customer management.
• Experience with program management preferred; First Choice certification is a plus.

Responsibilities

• Review and ensure achievement of customer KPIs and service agreements.
• Lead issue management including escalation, root-cause analysis, and corrective actions.
• Conduct Monthly, Quarterly, and Annual Business Reviews with customers.
• Manage Bid Value Proposition with Solutions Design, Commercial, and Operations teams.
• Lead CI activities using DHL’s First Choice methodology.
• Coordinate implementation of business processes and improvements.
• Drive Ship-to-Profile performance and cost-to-serve optimization.
• Monitor profitability and reduce billing disputes.

Skills

Customer orientation

Stakeholder engagement

Cross-functional collaboration

Analytical skills

Communication

Problem solving

Education

Bachelor’s degree in Business, Supply Chain, Logistics

Tools

Outlook

Excel

Word

PowerPoint

PowerBI

Job description

DHL Global Forwarding is seeking a Customer Program Manager to coordinate customer programs across North America from Atlanta, CVG, or PHX. You will drive KPI performance, lead issue resolution, and partner with Solutions Design, Commercial, and Operations to improve service, billing accuracy, and profitability.

Join DHL Global Forwarding to deliver end-to-end service excellence, conduct business reviews, and support growth initiatives while maintaining a strong customer focus and continuous