Manager Program Support

DSV - Global Transport and Logistics; Henderson (NV); On-site; USD 87,000 - 91,000; Full time

Job summary

DSV – Global Transport and Logistics in Henderson, USA, seeks a Program Support Manager to lead large programs, oversee new product introductions and market expansions, and drive KPI-driven performance across North America.

The role requires a strategic thinker with a hands-on approach to implement features, customer solutions, and global best practices across facilities and carriers.

Qualifications

• Bachelor's degree in Engineering, Business, or Logistics or equivalent fields is required.
• Minimum of 10 years logistics experience with a 3PL or retailer implementing multiple facilities.

Responsibilities

• Acts as a detailed knowledge expert of DSV’s new product capabilities, roadmap, systems, and operations.
• Develops relationships across North American region and contributes to product goal strategy.
• Oversees market expansions to new and existing facilities in the United States and Canada as directed by leadership.
• Ensures consistent feature deployments, customer implementations, and daily operating guidelines across the network.
• Performs independent research to develop guidelines and rules based on local rules and regulations.
• Manages programs with centralized support and improves customer and facility implementations.
• Oversees development and maintenance of sales enablement materials like customer qualification tools and product guides.
• Supports business development as a knowledge and solutioning expert.
• Identifies common customer service issues and develops mitigation and monitoring plans across facilities.
• Oversees implementation of new parcel carriers, monitors performance, and KPI delivery.

Skills

Program management

Logistics

Leadership

Cross-functional collaboration

Data analysis

Education

Bachelor's degree in Engineering/Business/Logistics

Tools

Dashboards (BI)

Automation technologies

Transportation systems

Job description

DSV – Global Transport and LogisticsAt DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

DSV – Global Transport and LogisticsAt DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook. Location: USA - Henderson, Bermuda Rd. Division: Solutions Job Posting Title: Manager, Program Support-Builds West Time Type: Full Time Position SummaryDSV is growing rapidly and continuously evaluating and entering new market segments. The Program Support Manager for North America brings an entrepreneurial spirit, dedication to excellence, and experience leading large programs successfully. Reporting to the Vice President of eCommerce, this role will oversee the day-to-day execution and introduction of new products and programs to the marketplace. Essential Duties And Responsibilities

• End-to-end perspective – acts as a detailed knowledge expert of DSV’s new product capabilities, roadmap, systems, and operations.
• Develops strong relationships across North American region and contributes to the development of the strategy to achieve product goals.
• Oversees the execution of DSV’s market segment expansions to new and existing facilities in the United States and Canada set by executive leadership.
• Responsible for ensuring consistent feature deployments, customer implementations, and daily operating guidelines are used across the entire network. Works to correct gaps in network.
• Ability to perform individualized research – with little oversight or direction – to develop guidelines and rules based on local rules and regulations.
• Manages programs successfully offering centralized support across the program.
  • Oversees the continuous improvement of customer and facility implementations.
  • Oversees customer and facility playbooks are up to date and being utilized with 100% compliance.
  • Oversees development and maintenance of sales enablement materials like customer qualification tools and product guides.
  • Supports business development activities by acting as vertical knowledge and solutioning expert.
  • Works to understand common customer service issues across the network; develops plans to mediate, deploy, and monitor across each local facility.
  • Identifies and evaluates common tools and practices - oversees implementation at each local facility.
• Oversees implementation of new parcel carriers, monitors performance, ensures KPI delivery, and manages usage appropriately.
• Identifies reporting opportunities and partners across organization to build, deploy, monitor, and improve dashboards, KPI monitoring, and other consolidated reports.
• Oversees implementation of new technologies such as automation, regulatory monitoring, and transportation systems across network.
• Leads voice of customer and voice of business feedback and provides recommendations to executive leadership for improvements.

Skills & Abilities Education and/or Experience

• Bachelor's degree in Engineering, Business, or Logistics or equivalent fields is required
• Minimum of 10 years logistics experience with a 3PL or retailer implementing multiple facilities

For this position, the expected base pay range is $87,000.00 – $91,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.