Program Staff Supervisor - Salem, MA Housing Services Program

Centerboard Inc; Salem (MA); Presencial; USD 52.000 - 65.000; Jornada completa

Descripción de la vacante

Centerboard Inc in Salem, MA is seeking a Program Staff Supervisor to provide onsite assistance to program residents in the Emergency Assistance Housing Program and supervise Direct Care staff, ensuring safety, adherence to protocols, and smooth daily operations.

The role requires a high school diploma or GED (or some college), two years in housing services or residential programs, strong communication, problem-solving, and organizational skills, with a valid driver’s license preferred; you’ll

Formación

• Strong communication, problem-solving and organizational skills.
• Two years of experience in housing services or residential programs is preferred.
• Valid driver’s license with an acceptable driving record preferred.

Responsabilidades

• Ensure cleanliness of common areas and safety of residents.
• Oversee Direct Care staff across locations and review timecards.
• Complete shift and incident reports; document supervision discussions.
• Monitor entry/exit points, sign-in/out procedures and safety protocols.
• Respond to emergencies and assist with evacuation drills as needed.
• Coordinate with maintenance and landlord as required.
• Enter maintenance issues and communicate with staff to resolve.

Conocimientos

Communication skills

Problem solving

Organizational skills

Supervision

Driver's license

Educación

High school diploma or GED

Descripción del empleo

GENERAL SUMMARY OF POSITIONThe primary focus of the Program Staff Supervisor is to provide onsite assistance to program residents in the Emergency Assistance Housing Program, as well as, provide supervision, guidance and coaching to Direct Care staff. This position will focus on maintaining the safety, security and ensuring program protocols and procedures are adhered to.Schedule: This is a full-time position (40 hours per week) with a split schedule consisting of three 4:00 PM–12:00 AM shifts and two 12:00 AM–8:00 AM shifts. Specific workdays will be discussed during the interview process. (Salem, MA)ESSENTIAL JOB FUNCTIONS*Ensure the cleanliness of common areas.Remain awake, alert, and available to respond throughout the shift, and avoid behavior that gives the appearance of sleeping.Ensure hourly indoor and outdoor rounds are completed on each shiftComplete shift and incident reports for each shift.Report any maintenance requests or call for emergency maintenance as required.Receive new families for placement as needed.Responsible for ensuring families keep common areas and hallways free from all personal belongings.Monitor entry and exit points; ensure sign-in/out procedures and safety protocols are followed.Maintain keys for units in the locked key box.Ensure visiting guidelines are adhered to.Mediate tenant concerns that may arise on shift.Monitor the security system and report any issues or specific concerns.Utilize email, phone and written means of communication.Clean units once families exit the shelter.Respond appropriately to emergencies and support evacuation drills to ensure families understand safety procedures.Assess any maintenance issues reported by families after hours by entering the affected units and thereafter contact the landlord or Centerboard’s maintenance crew.Ensure accuracy of the cash in the “laundry lockbox” by completing a double count with staff from the previous shift- report any discrepancies to a supervisor immediately.Oversee Direct Care Staff at various locations, review and approve timecards, document supervision discussions in internal database.Ensure completion of staff required training and follow up on outstanding requirements.Any other tasks or duties as required for program operations.This position requires a high school diploma/GED or some college proffered. Two years’ experience working in housing services, residential programs or public contact. Candidates must possess strong communication, ability to problem solve and organizational skills. Valid driver’s license with an acceptable driving record preferred. Able to relate to people; written and verbal communication skills.