Program Site Staff - Lynn, Housing Services Program

Centerboard; Lynn (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Centerboard in Lynn, MA is seeking a Direct Care Staff member to support residents in the Emergency Assistance Housing Program. You will help maintain safe shelter operations, respond to family concerns, and follow safety procedures during overnight shifts.

The role requires strong communication, problem-solving skills, and the ability to stay awake and attentive through the night. A high school diploma or GED is preferred, with related housing services experience valued.

Qualifications

• High school diploma/GED required or some college preferred.
• Two years’ experience in housing services, residential programs or public contact.
• Strong communication, problem-solving and organizational skills.

Responsibilities

• Maintain cleanliness of common areas.
• Remain awake and alert during overnight shift.
• Complete hourly rounds and document shift information.
• Respond to family concerns and safety incidents per procedures.

Skills

Communication

Problem solving

Organizational skills

Driver's license

Education

High school diploma/GED

Some college preferred

Job description

Job Details: Job Location: 16 CITY HALL SQUARE - LYNN, MA, Position Type: Full Time, Salary Range: $21.22 - $21.22Hourly, Job Shift: Overnight Shift

GENERAL SUMMARY OF POSITION

Direct Care Staff provide on-site assistance to residents in the Emergency Assistance (EA) Housing Program and support safe, orderly, and supportive shelter environments. The position supports daily shelter operations, responds to family concerns, and follows program safety procedures. Direct Care Staff work assigned shifts to support continuous on-site coverage and respond to family and program requirements.

Schedule Shift: Overnight Sunday - Thursday 12am - 8am

ESSENTIAL JOB FUNCTIONS*

• Maintain the cleanliness of common areas.
• Remain awake, alert, and available to respond throughout the shift, and avoid behavior that gives the appearance of sleeping.
• Complete hourly indoor and outdoor rounds during each shift.
• Document shift information in the Communication Log in MY EVOLV.
• Complete shift information and any incident reports for each shift.
• Report any maintenance requests and contact emergency maintenance as required.
• Receive new families arriving for shelter placement as needed.
• Ensure families keep common areas and hallways free from all personal belongings.
• Maintain keys for units in the locked key box.
• Ensure visiting guidelines are adhered to.
• Monitor entry and exit points; ensure sign-in/out procedures and safety protocols are followed.
• De-escalate minor conflicts or disagreements between shelter families and report significant incidents to the supervisor on duty or on call.
• Monitor the security system and report any issues or specific concerns.
• Communicate relevant program and shift information through email, phone and written means of communication.
• Clean units once families exit the shelter.
• Assess any maintenance issues reported by families after hours by entering the affected units and thereafter contact the landlord or Centerboard’s maintenance crew.
• Verify the laundry lockbox cash through a double count with staff from the previous shift and report any discrepancies to a supervisor immediately.
• Respond to emergencies in accordance with program safety procedures and support evacuation drills so families understand safety procedures.
• Perform other related duties as assigned.

Qualifications: COMPETENCIES AND QUALIFICATIONS

This position requires a high school diploma/GED or some college preferred. Two years’ experience working in housing services, residential programs or public contact. The candidate must possess strong communication, ability to problem solve and organizational skills. Valid driver’s license with an acceptable driving record preferred. Able to relate to people; written and verbal communication skills.