Program Site Staff - Lynn, Housing Services Program

Centerboard Inc; Lynn (MA); Vor Ort; USD 22.000 - 30.000; Vollzeit

Zusammenfassung

Centerboard Inc. is seeking a Direct Care Staff member to support residents in the Emergency Assistance (EA) Housing Program and help maintain a safe, orderly shelter environment.

You will work overnight from Sunday to Thursday, 12am–8am, and contribute to daily shelter operations, responding to family concerns and following program safety procedures. You will complete rounds, document shift information, assist with maintenance needs, monitor entry/exit, and help de-escalate conflicts while

Qualifikationen

• Requires a high school diploma or GED; some college preferred.
• Two years’ experience in housing services, residential programs, or public contact.
• Strong communication, problem solving, and organizational skills expected.

Aufgaben

• Maintain cleanliness of common areas and remain awake during shift.
• Respond to emergencies and family concerns following safety procedures.
• Complete rounds and document information in logs and incident reports.
• Assist with shelter operations and monitor entry/exit, sign-in/out procedures.
• Assist with maintenance requests and coordinate with maintenance staff.
• Support evacuation drills and safety protocols as needed.

Kenntnisse

Strong communication

Problem solving

Organizational skills

People skills

Ausbildung

High school diploma or GED

Some college preferred

Jobbeschreibung

GENERAL SUMMARY OF POSITIONDirect Care Staff provide on-site assistance to residents in the Emergency Assistance (EA) Housing Program and support safe, orderly, and supportive shelter environments. The position supports daily shelter operations, responds to family concerns, and follows program safety procedures. Direct Care Staff work assigned shifts to support continuous on-site coverage and respond to family and program requirements.Schedule Shift: Overnight Sunday - Thursday 12am - 8amESSENTIAL JOB FUNCTIONS*Maintain the cleanliness of common areas.Remain awake, alert, and available to respond throughout the shift, and avoid behavior that gives the appearance of sleeping.Complete hourly indoor and outdoor rounds during each shift.Document shift information in the Communication Log in MY EVOLV.Complete shift information and any incident reports for each shift.Report any maintenance requests and contact emergency maintenance as required.Receive new families arriving for shelter placement as needed.Ensure families keep common areas and hallways free from all personal belongings.Maintain keys for units in the locked key box.Ensure visiting guidelines are adhered to.Monitor entry and exit points; ensure sign-in/out procedures and safety protocols are followed.De-escalate minor conflicts or disagreements between shelter families and report significant incidents to the supervisor on duty or on call.Monitor the security system and report any issues or specific concerns.Communicate relevant program and shift information through email, phone and written means of communication.Clean units once families exit the shelter.Assess any maintenance issues reported by families after hours by entering the affected units and thereafter contact the landlord or Centerboard’s maintenance crew.Verify the laundry lockbox cash through a double count with staff from the previous shift and report any discrepancies to a supervisor immediately.Respond to emergencies in accordance with program safety procedures and support evacuation drills so families understand safety procedures.Perform other related duties as assigned.COMPETENCIES AND QUALIFICATIONSThis position requires a high school diploma/GED or some college preferred. Two years’ experience working in housing services, residential programs or public contact. The candidate must possess strong communication, ability to problem solve and organizational skills. Valid driver’s license with an acceptable driving record preferred. Able to relate to people; written and verbal communication skills.