Program Staff Security

St.-Matthew; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Matthew’s House in Fort Myers is seeking a Security and Programming Support to monitor the shelter front desk and assist with administrative duties. The role requires strong surveillance and emergency response skills, strict adherence to security policies, and excellent boundaries with residents and staff.

The position supports the Ft. Myers Shelter program in a faith-based setting dedicated to transforming lives. A commitment to teamwork and compassionate service is essential.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum 1 year in security procedures or similar roles.
• Experience with individuals who are homeless or suffering from addiction.
• Confidentiality: Works with highly confidential information.
• Mental/visual demands: Normal mental and visual capabilities.
• Physical: Stand for 4 hours, lift at least 50 pounds.

Responsibilities

• Implement security policies, protocols and procedures.
• Work varying shifts including nights and weekends.
• Enter accurate objective documentation into the resident management system.
• Coordinate with staff during emergencies and alarms.
• Investigate and resolve security issues.
• Perform regular security checks of the facility and surrounding areas.

Skills

Security procedures

Conflict resolution

Surveillance

Emergency response

Team collaboration

Education

High school diploma or equivalent

Tools

Resident management system

Job description

Description

OUR CORE PURPOSE:

As an expression of God’s love in Southwest Florida, we exist to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

GENERAL SUMMARY

The primary responsibilities are to provide security and programming support to the Ft. Myers Shelter program by monitoring the shelter front desk and assisting with administrative duties. Excellent surveillance and emergency response skills are required as well as a strong commitment to security policies and basic knowledge of threats to safety. Individual must be organized and possess strong personnel and professional boundaries. Must be skilled in conflict resolution and be able to demonstrate the same. Individual must demonstrate a positive attitude and be willing to work together with team members.

St. Matthew’s House is a faith based 501©(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined.

ESSENTIAL TASKS

• Implement security policies, protocols and procedures
• Work a variety of shifts which may include second and third shifts, as well as weekends
• Enters accurate objective documentation into the resident management system
• Coordinate with staff when responding to emergencies and alarms and reports on incidents and breaches of security
• Investigate and resolve security issues
• Performs regular security checks of the facility and surrounding areas to ensure that the facility is secured
• Has knowledge of all guidelines located in the security operations manual and shelter handbook and holds residents accountable to the guidelines
• Checks daily to ensure residents’ living areas are properly maintained and in compliance with Shelter guidelines
• Performs random bed checks to make sure that all residents are accounted for when providing overnight shift coverage
• Administers random drug screens on residents as required
• Sorts hygiene supplies and donations into the appropriate storage containers
• Completes discharge of residents, as needed, with accurate information
• Removes and stores discharged residents’ personal items per program guidelines
• Provides transportation for residents to appropriate appointments and events in the company vehicle
• Has knowledge of the phone system and how to transfer calls
• Properly screen individuals who are attempting to enter the shelter after hours
• Assist and support the intake department with various tasks as needed
• Treats all residents and guests with respect and exercises appropriate boundaries with residents
• Pray with residents and staff as opportunities are available
• Completes all job duties with St. Matthew’s House core values as the guiding principle.

Requirements

Education: High school diploma or equivalent required.

Experience: Proven experience in security procedures or similar position. A minimum of 1 year of experience working with individuals who are homeless or suffering from addiction.

Confidentiality: Works with highly confidential information.

Mental/Visual Demands: Flow of work requires normal mental and visual capabilities.

Physical Demand: Must be able to stand for a minimum of 4 hours at a time and lift at least 50 pounds. Must be able to bend or kneel to the ground.

Working Conditions: Combination of office and outdoor environment