Program Specialist, Student Services (GRANT FUNDED)

Peralta Community College District; Oakland (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Peralta Community College District in Oakland is seeking a professional to coordinate daily operations of student services programs and the Welcome Center, ensuring accessibility and equity in enrollment. You will work with staff, faculty, and partners to navigate CCCApply, enrollment, and financial aid navigation.

This role focuses on delivering high-quality, student-centered services that promote equity, persistence, and completion, while managing budgets and reporting progress to meet funding

Qualifications

• Bachelor’s Degree from an accredited college or university in one of the social sciences, counseling, business, or a directly related field.
• One (1) year of experience in planning, organizing, administering, coordinating, or promoting academic or cultural programs/student services.
• Understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of Peralta Colleges’ students, faculty, staff, and community.

Responsibilities

• Coordinates the day-to-day operations of assigned student services programs and the Welcome Center.
• Liaises between program personnel, participants, administrators, faculty, and students.
• Assists with CCCApply, enrollment, financial aid navigation, and access to support services.
• Coordinates and communicates schedules for orientations, workshops, campus tours, and outreach activities.
• Initiates and delivers presentations to students, families, high schools, community partners, and organizations.
• Assists in developing, monitoring, and maintaining program budgets; prepares reports and ensures funding compliance.

Skills

Advising and supporting students

Supervision and staff training

Communication and collaboration

Data reporting and program evaluation

Education

Bachelor’s Degree in social sciences, counseling, business, or a related field

Tools

MS Office Suite

PeopleSoft

CRM tools

Job description

Class Purpose

Positions assigned to this classification are professional levelpositions which support and are funded by a categorically fundedprogram/project. Continuation of the position is contingent uponrefunding of the program/project.

Under direction, coordinates the day-to-day operations of assignedstudent services programs. Directs and coordinates efforts,resources, and services to engage, inform, and support students inaccessing and successfully utilizing student services. Providesoutreach, assistance in the Welcome Center, support with CCCApply,and direct services to help students navigate and overcome barriersto enrollment. Plans, develops, and evaluates the delivery ofhigh-quality, student-centered services that promote equity,retention, persistence, and completion.

Examples of Duties

Examples of duties may include, but are not limited to, thefollowing:

• Provides assistance and coordinates daily operations ofassigned student services programs and theWelcome Center.
• Serves as liaison between program personnel, participants,administrators, faculty, and students.
• May serve as primary contact for student services inquiries,including assistance with CCCApply, enrollment, financial aidnavigation, and access to support services.
• Coordinates and communicates schedules for orientations,workshops, campus tours, and outreach activities to inform studentsof programs, services, and enrollment processes.
• Initiates, coordinates, and delivers presentations to students,families, high schools, community partners, and organizations topromote the college and its services.
• Provides outreach and direct support to diverse student groups,ensuring inclusive access to programs and services.
• Troubleshoots barriers to enrollment, including technical,procedural, and informational challenges, and connects students toappropriate resources.
• Explains enrollment processes, prerequisites, and policies tonew and returning students to facilitate successful entry andregistration.
• Assists in developing, monitoring, and maintaining programbudgets; prepares reports, tracks expenditures, and ensurescompliance with funding requirements.
• Recruits, hires, trains, supervises, and evaluates studentworkers, peer mentors, and/or ambassadors;
• prepares employment documents and coordinates schedules.
• Prepares and submits personnel and funding forms for studentand hourly staff as required.
• Collaborates with IT and administrative staff regarding officeequipment, software, and data reporting
• needs.
• Assists in preparing annual and biannual program reports tomeet college, District, and State requirements.
• Reviews reports, records, and directives to obtain informationneeded for program planning, evaluation, and compliance.
• Performs office duties utilizing data management systems,spreadsheets, and software applications (e.g., MS
• Office Suite, PeopleSoft, CRM tools).
• Reviews and updates program materials, websites, and outreachcommunications.
• Performs other related duties as required.

Minimum Qualifications

• Bachelor’s Degree from an accredited college or university inone of the social sciences, counseling, business, or a directlyrelated field
• One (1) year of experience in planning, organizing,administering, coordinating, or promoting academic or culturalprograms/student services.
• Understanding of, sensitivity to, and respect for the diverseacademic, socioeconomic, cultural, disability, and ethnicbackgrounds of Peralta Colleges’ students, faculty, staff, andcommunity.

Desirable Qualifications

• Experience in a staff role leading, motivating, and workingwith adult students in higher education is highly preferred.

Knowledge, Skills, and Abilities:

Knowledge of:

• Student services practices in a community college or relatedfield.
• Principles and techniques of advising and supportingstudents.
• Policies, procedures, and regulations related to enrollment andstudent support programs.
• Program evaluation techniques and reporting requirements.
• FERPA and confidentiality practices related to studentrecords.
• Budget development, monitoring, and record-keepingprocedures.
• Principles and practices of supervision, training, andcommunication.
• The use of personal computers and related software applications(e.g., MS Office Suite, databases, CRM tools, internet,email).

Ability to:

• Read, interpret, apply, and explain state, federal, anddistrict policies and procedures.
• Analyze situations accurately and adopt effective courses ofaction.
• Establish and maintain cooperative working relationships withfaculty, staff, students, and community partners.
• Effectively explain and support students with CCCApply,orientation, and the enrollment process.
• Communicate effectively in oral and written form with diversepopulations.
• Plan, organize, supervise, and evaluate the work of studentworkers and assigned staff.
• Prepare and maintain accurate reports, correspondence, andrecords.
• Use related computer software, databases, and technology totrack student progress and program activities.