Program Specialist, Student Services (GRANT FUNDED)

Peralta Community College District (CA); Oakland (CA); Presencial; USD 60 000 - 80 000; Tempo integral

Resumo da oferta

Peralta Community College District is seeking a professional to coordinate day-to-day operations of student services programs, including the Welcome Center, CCCApply assistance, and enrollment support. You will plan, develop, and evaluate high-quality, student-centered services that promote equity, retention, persistence, and completion.

The role involves outreach to diverse student groups, collaboration with IT and administrative staff, and preparation of program reports to meet state and

Qualificações

• Bachelor’s degree in social sciences, counseling, business, or a directly related field.
• One year of experience in planning, organizing, administering, coordinating, or promoting academic or cultural programs/student services.
• Understanding of, sensitivity to, and respect for the diverse backgrounds of Peralta Colleges’ students, faculty, staff, and community.

Responsabilidades

• Coordinate the day-to-day operations of assigned student services programs and the Welcome Center.
• Serve as liaison between program personnel, administrators, faculty, and students.
• Assist with CCCApply, enrollment, financial aid navigation, and access to support services.
• Coordinate and communicate schedules for orientations, workshops, campus tours, and outreach activities.
• Deliver presentations to students, families, high schools, community partners, and organizations to promote the college and its services.

Conhecimentos

Student services knowledge

Advising skills

Enrollment policies

Program evaluation

FERPA knowledge

Budgeting

Supervision

CRM tools

Formação académica

Bachelor’s degree in social sciences/counseling/business/related field

Ferramentas

MS Office

PeopleSoft

CRM tools

Databases

Descrição da oferta de emprego

Positions assigned to this classification are professional level positions which support and are funded by a categorically funded program/project. Continuation of the position is contingent upon refunding of the program/project.

Under direction, coordinates the day-to-day operations of assigned student services programs. Directs and coordinates efforts, resources, and services to engage, inform, and support students in accessing and successfully utilizing student services. Provides outreach, assistance in the Welcome Center, support with CCCApply, and direct services to help students navigate and overcome barriers to enrollment. Plans, develops, and evaluates the delivery of high-quality, student-centered services that promote equity, retention, persistence, and completion.

Examples of duties may include, but are not limited to, the following:

• Provides assistance and coordinates daily operations of assigned student services programs and theWelcome Center.
• Serves as liaison between program personnel, participants, administrators, faculty, and students.
• May serve as primary contact for student services inquiries, including assistance with CCCApply, enrollment, financial aid navigation, and access to support services.
• Coordinates and communicates schedules for orientations, workshops, campus tours, and outreach activities to inform students of programs, services, and enrollment processes.
• Initiates, coordinates, and delivers presentations to students, families, high schools, community partners, and organizations to promote the college and its services.
• Provides outreach and direct support to diverse student groups, ensuring inclusive access to programs and services.
• Troubleshoots barriers to enrollment, including technical, procedural, and informational challenges, and connects students to appropriate resources.
• Explains enrollment processes, prerequisites, and policies to new and returning students to facilitate successful entry and registration.
• Assists in developing, monitoring, and maintaining program budgets; prepares reports, tracks expenditures, and ensures compliance with funding requirements.
• Recruits, hires, trains, supervises, and evaluates student workers, peer mentors, and/or ambassadors;
• prepares employment documents and coordinates schedules.
• Prepares and submits personnel and funding forms for student and hourly staff as required.
• Collaborates with IT and administrative staff regarding office equipment, software, and data reporting
• needs.
• Assists in preparing annual and biannual program reports to meet college, District, and State requirements.
• Reviews reports, records, and directives to obtain information needed for program planning, evaluation, and compliance.
• Performs office duties utilizing data management systems, spreadsheets, and software applications (e.g., MS
• Office Suite, PeopleSoft, CRM tools).
• Reviews and updates program materials, websites, and outreach communications.
• Performs other related duties as required.

• Bachelor’s Degree from an accredited college or university in one of the social sciences, counseling, business, or a directly related field
• One (1) year of experience in planning, organizing, administering, coordinating, or promoting academic or cultural programs/student services.
• Understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of Peralta Colleges’ students, faculty, staff, and community.

Desirable Qualifications

• Experience in a staff role leading, motivating, and working with adult students in higher education is highly preferred.

Knowledge, Skills, and Abilities

Knowledge of:

• Student services practices in a community college or related field.
• Principles and techniques of advising and supporting students.
• Policies, procedures, and regulations related to enrollment and student support programs.
• Program evaluation techniques and reporting requirements.
• FERPA and confidentiality practices related to student records.
• Budget development, monitoring, and record-keeping procedures.
• Principles and practices of supervision, training, and communication.
• The use of personal computers and related software applications (e.g., MS Office Suite, databases, CRM tools, internet, email).

Ability to:

• Read, interpret, apply, and explain state, federal, and district policies and procedures.
• Analyze situations accurately and adopt effective courses of action.
• Establish and maintain cooperative working relationships with faculty, staff, students, and community partners.
• Effectively explain and support students with CCCApply, orientation, and the enrollment process.
• Communicate effectively in oral and written form with diverse populations.
• Plan, organize, supervise, and evaluate the work of student workers and assigned staff.
• Prepare and maintain accurate reports, correspondence, and records.
• Use related computer software, databases, and technology to track student progress and program activities.