PROGRAM SPECIALIST-SALARY

Socket.dev; Medford (MA); On-site; USD 60,000 - 86,000; Full time

Job summary

Apis Services, Inc. seeks a Program Specialist to coordinate ISP development, implementation, and documentation for individuals served.

You will partner with program leadership to maintain person-centered plans, ensure ISP compliance, and support quality service delivery across sites. Responsibilities include monitoring ISPs in the HCSIS system, preparing reports on trends, facilitating ISP meetings, and contributing to PBS initiatives.

Qualifications

• Bachelor's degree required.
• Minimum of two years' experience with IDD.
• Knowledge of DDS ISP systems, processes, and regulatory requirements.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Coordinate ISP activities and ensure timely documentation.
• Schedule and facilitate ISP meetings with stakeholders.
• Support data collection and monitor progress toward outcomes.
• Conduct semi-annual ISP documentation reviews.
• Support PBS training and participate in PBS committee.
• Perform other related duties as assigned.

Skills

Organizational skills

Verbal communication

Written communication

Meeting facilitation

Data analysis

Person-centered practices

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Program Specialist

The Program Specialist coordinates and monitors activities related to the development, implementation, and documentation of Individualized Service Plans (ISPs) for individuals receiving services. This role collaborates with program leadership and staff to support person-centered planning, ensure ISP compliance, maintain documentation standards, and promote quality service delivery.

The Program Specialist serves as a resource on ISP processes, participates in quality assurance activities, and contributes to Positive Behavioral Supports (PBS) initiatives across the organization.

Major Responsibilities

ISP Coordination & Compliance

• Monitor ISP activities within the Home and Community Services Information System (HCSIS).
• Track ISP deadlines, alerts, and documentation requirements.
• Ensure timely submission of required documentation.
• Communicate compliance concerns and trends to leadership.

ISP Planning & Facilitation

• Schedule and facilitate ISP meetings with staff, individuals served, families, and stakeholders.
• Support teams in developing meaningful, measurable goals that reflect each person's needs and preferences.
• Assist with data collection strategies to monitor progress toward outcomes.
• Review goal progress and support plan revisions as needed.
• Coordinate ISP documentation through the planning, review, and approval process.

Documentation & Quality Assurance

• Conduct semi-annual reviews of ISP documentation and records.
• Provide guidance to managers on documentation standards and regulatory compliance.
• Prepare reports identifying trends, status updates, and opportunities for improvement.
• Support organizational quality assurance initiatives related to service planning and implementation.

Satisfaction Surveys

• Conduct satisfaction surveys with individuals receiving services before ISP meetings.
• Coordinate survey participation for individuals who require communication supports.
• Manage annual family and guardian satisfaction surveys.
• Follow up on concerns or recommendations identified through survey feedback.

Training & Professional Development

• Support training for managers and staff on ISP requirements, best practices, and compliance standards.
• Assist with the development and delivery of training materials.
• Participate in Positive Behavioral Supports (PBS) training initiatives.
• Serve on the Positive Behavioral Supports Steering Committee.

Additional Responsibilities

• Perform other related duties as assigned.

Qualifications

Required Education & Experience

• Bachelor's degree required.
• Minimum of two (2) years of experience working with individuals with intellectual and developmental disabilities (IDD).
• Knowledge of DDS ISP systems, processes, and regulatory requirements.
• Proficiency in Microsoft Office Suite and related computer applications.
• Valid driver's license with the ability to travel as required.

Knowledge, Skills & Abilities

• Strong organizational, planning, and time management skills.
• Excellent verbal and written communication skills.
• Ability to analyze information and prepare accurate reports.
• Ability to facilitate meetings and collaborate effectively with multiple stakeholders.
• Ability to communicate effectively with individuals who have a wide range of communication styles and support needs.
• Commitment to person-centered practices and quality service delivery.

Working Conditions & Physical Requirements

• Primarily office-based work with occasional travel to program sites and meetings.
• Flexible scheduling may be required to accommodate individuals served and family participation in interviews or planning meetings.
• May be exposed to varying environmental conditions when visiting community or residential settings.
• Exerts up to 10 pounds of force occasionally.
• Primarily involves sitting for extended periods while performing administrative and computer-based tasks.

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.