Program Specialist — Operations & Service Excellence

Veterans Health Administration; Phoenix (AZ); Sur place; USD 94 000 - 122 000; Plein temps

Résumé du poste

Veterans Health Administration in Phoenix, AZ seeks a Program Specialist - Intermittent to evaluate program operations and resolve staffing issues. The role develops criteria to forecast progress toward organizational goals and supports administrative functions across departments.

The intermittent schedule supports flexible hours, with duties including creating program guidance, facilitating stakeholder communications, and driving process improvements within medical facilities.

Qualifications

• There is no educational substitution at this grade level.
• Only education or degrees recognized by the U.S. Department of Education from accredited institutions may be used to qualify.
• If using foreign education, you must send a Certificate of Foreign Equivalency with your transcript.

Responsabilités

• Develops and maintains high CBOC customer satisfaction levels by ensuring performance meets or exceeds expectations.
• Conducts Environment of Care (EOC) rounds and identifies systemic difficulties to maintain standards with the Joint Commission.
• Oversee internal space alignments for services within the CBOC and coordinate with Facilities Strategy for moves.
• Studies, analyzes, and evaluates customers' needs and develops programs and solutions.

Description du poste

Veterans Health Administration in Phoenix, AZ seeks a Program Specialist - Intermittent to evaluate program operations and resolve staffing issues. The role develops criteria to forecast progress toward organizational goals and supports administrative functions across departments.

The intermittent schedule supports flexible hours, with duties including creating program guidance, facilitating stakeholder communications, and driving process improvements within medical facilities.