Program Specialist Opal

Mentis Systems; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Program Specialist to lead operations for a cutting-edge collaboration tool. This role involves managing user engagement, providing training, and supporting an employee advocacy program. The ideal candidate will have a strong background in program management and excellent communication skills. Join a dynamic team where your contributions will enhance user experiences and drive operational excellence. If you are detail-oriented, tech-savvy, and thrive in collaborative environments, this opportunity is perfect for you to make a significant impact!

Qualifications

• 2-5 years of experience in program management or operational roles.
• Excellent written and verbal communication skills.

Responsibilities

• Lead day-to-day operations for Opal, ensuring a seamless user experience.
• Conduct discovery calls and onboard new users for Opal.

Skills

Program Management

Tool Implementation

Communication Skills

Detail Orientation

Problem Solving

Tools

Opal

Wrike

Sprinklr

Khoros

Microsoft Office

Job description

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Direct message the job poster from Mentis Systems

Team Lead/ Delivery Manager – Recruitment with over 12 years of experience in placing candidates for clients across the United States

Role :- Program Specialist

Duration : 12+Months

Location: Remote

ABOUT THE ROLE

This full-time (40 hours a week) contractor role supports two areas within Client Marketing:

• Opal (80%) — You will lead day-to-day operations for Opal, ensuring a seamless user experience, proactive support, and scalable governance. You’ll be the go-to for onboarding, training, configuration, and platform support, helping our global team get the most from this tool.

• Get Social (20%) — You will support Client’s employee advocacy program with light operational tasks, ad hoc campaign support, and basic platform coordination.

You will report to a dual-role leader overseeing both Opal and Get Social. This structure means you’ll be empowered to lead on the ground, while being supported by someone focused on strategy, roadmap, and big-picture planning.

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Key Responsibilities

Opal Operations (80%)

• Primary Contact & Support: Serve as the go-to person for all Opal-related inquiries, use case support, and platform needs.

• User Engagement: Conduct discovery calls, onboard new users, and build demo boards to showcase Opal capabilities.

• Training & Resources: Maintain Opal University (our training for Opal), manage the Opal SharePoint site, and create resources that empower users.

• Community Building: Host weekly office hours, organize monthly Team Captain meetings, and foster cross-team knowledge sharing.

• Governance & Requests: Manage intake requests, oversee platform configuration changes, and uphold governance best practices through a living Opal playbook.

• Admin Support: Handle license management, access requests, and usage compliance.

Get Social Support (20%)

• Light Operational Help: Support minor administrative and content management tasks (e.g., uploading assets, co-lead our Get Social Community, tracking content production).

• Back-Up Support: Serve as the program’s operational backup as needed.

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Who You Are

• Experienced Operator: You’ve got 2–5 years of experience in program management, tool implementation, or operational roles.

• Detail-Oriented Doer: You manage multiple priorities with precision, structure, and grace.

• Collaborative Communicator: You thrive in cross-functional settings and know how to engage stakeholders clearly and effectively.

• Tech-Savvy and Curious: You’ve worked with planning or collaboration tools like Opal, Sprinklr, Khoros, Wrike, etc. Bonus if you’ve used employee advocacy platforms like EveryoneSocial.

• Creative and Process-Minded with Problem-Solving Aptitude: You’re equally energized by fixing a workflow and helping a story shine.

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Preferred Qualifications

• Experience with Opal, Wrike, Sprinklr, Khoros, Microsoft Office or similar tools

• Excellent written and verbal communication skills with experience presenting to executives and communicating ideas with clarity

• Creative thinker who can relate to challenges and opportunities from many different perspectives

• Confident in creating training decks and executive-friendly presentations

• Experience working in large, global organizations or matrixed teams

• Marketing experience a bonus, but not required

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst

• Industries

  IT Services and IT Consulting

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