Program Specialist & Office Support – Bronx Housing

BronxWorks; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

BronxWorks is seeking a Program Specialist (Office Assistant) for Cooper Gardens in the Bronx, NY. The role focuses on direct client services, intake, assessments, and supportive housing coordination within a busy office environment.

Ideal candidates have 1–2 years of related experience, English proficiency, and strong communication skills. Flexibility for field visits and routine clerical tasks is required.

Qualifications

• Provide direct services to clients, including intake, engagement, assessment, referral, service plan development, advocacy, counseling, exit summaries and follow-up.
• Conduct home visits and other field work, as required.
• Document all interactions with, or on behalf of, clients.
• Facilitate tenant meetings, activities and events.
• Create and maintain a system to track purchase orders, invoices, staff equipment, apartment inspections, etc.

Responsibilities

• Provide direct services to clients, including intake, engagement, assessment, referral, service plan development, advocacy, counseling, exit summaries and follow-up
• Conduct home visits and other field work, as required
• Document all interactions with, or on behalf of, clients
• Facilitate tenant meetings, activities and events
• Create and maintain a system to track purchase orders, invoices, staff equipment, apartment inspections, etc.
• Order supplies and furniture for all program needs and coordinate deliveries
• Provide general clerical support, including filing, faxing, word processing, typing, photocopying and sorting mail
• Answer telephones, take messages and direct calls to appropriate parties
• Complete program reports on a monthly basis or more frequently as required
• Greet clients when they enter the office and manage flow of clients in office
• Order, monitor and maintain records for emergency pantry, Metrocards, program spending card/petty cash, gift cards and other incentives.
• Manage Representative Payee activities which include but are not limited to, record keeping and managing transactions
• Conduct field visits to other program sites or various locations to deliver or pick up items
• Manage program needs for both Cooper Gardens offices when assigned by the Program Director
• Manage and maintain all supplies and storage rooms in each Cooper Gardens program space
• Report to, and meet with supervisor on a weekly basis
• Attend all assigned staff meetings and training sessions
• Assist with special projects as required
• Perform additional duties as assigned

Skills

1-2 years related experience

Proficiency in English

Proficiency in a second language

Strong writing and oral communication

Education

Associate’s Degree or Some College

Tools

PCs & Office Equipment

Email & Voicemail

Job description

BronxWorks is seeking a Program Specialist (Office Assistant) for Cooper Gardens in the Bronx, NY. The role focuses on direct client services, intake, assessments, and supportive housing coordination within a busy office environment.

Ideal candidates have 1–2 years of related experience, English proficiency, and strong communication skills. Flexibility for field visits and routine clerical tasks is required.