Program Specialist IV: AI-Driven Prevention & Enablement

Uber Technologies Inc.; San Francisco (CA); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Bonus program

401(k) plan

Benefits package

Job summary

Uber Technologies Inc. is seeking a GFX Program Specialist IV to drive end-to-end Improve Prevention programs across Fix Experience.

You will translate AI signals and investigative findings into targeted cross-functional projects, robust standards, and enablement that reduce defects and inflow while elevating frontline readiness. Responsibilities include prioritizing recurring issues, translating diagnostics into concrete action items, leading end-to-end execution, and establishing rigorous

Qualifications

• At least 2 years of experience in project management or program operations in a high-stakes, fast-moving environment.
• Proficiency in advanced project management frameworks and global coordination tools.
• Proven proficiency in problem-solving, collaboration, and stakeholder management at a global or cross-site level.
• Advanced organizational, planning, and communication skills.

Responsibilities

• Improve Prevention Ownership: Prioritize recurring avoidable and reducible issue themes surfaced by AI and operational investigations.
• Cross-Functional Action Translation: Translate diagnostic themes into clear, concrete action items and roadmaps for Knowledge, Support Operations, Vendor Management, Policy, Product, and Engineering teams.
• Program Execution & Stakeholder Accountability: Lead end-to-end project execution, establish program controls, manage dependencies, and hold cross-functional partners accountable for upstream defect remediation.
• Inflow Reduction & Measurement: Establish baseline metrics and rigorous measurement frameworks to quantify whether process and product interventions sustainably reduce inflow, prevent repeat contacts, and improve CX.
• Closed-Loop Systemic Enablement: Feed prevention learnings directly back into Knowledge Bases, Troubleshooting Guides, escalation logic, frontline automations, and AI models.
• Operational Standards & Governance: Define escalation workflows, operating standards, quality frameworks, and control mechanisms to ensure consistent operational execution across global sites.
• AI Operationalization & Change Management: Operationalize new AI-enabled workflows and analytical tools, establish adoption plans, run agent enablement, and ensure new operating methods stick.
• Executive Communication: Synthesize complex performance data, mitigation impact, and program statuses into high-level slide decks, executive narratives, and stakeholder reviews.

Skills

Project management

Global coordination

Problem-solving

Communication

Job description

Uber Technologies Inc. is seeking a GFX Program Specialist IV to drive end-to-end Improve Prevention programs across Fix Experience.

You will translate AI signals and investigative findings into targeted cross-functional projects, robust standards, and enablement that reduce defects and inflow while elevating frontline readiness. Responsibilities include prioritizing recurring issues, translating diagnostics into concrete action items, leading end-to-end execution, and establishing rigorous