Global AI Prevention Program Lead

Uber Technologies Inc.; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonuses

Equity

401(k) plan

Benefits

Job summary

Uber Technologies Inc. in Phoenix is seeking a GFX Program Specialist IV to own the end-to-end Improve Prevention programs across Fix Experience. Translate AI signals into cross-functional projects, establish standards, and drive closed-loop enablement that eliminates defects and reduces contact inflow.

You will synthesize performance data for executive reviews, define governance, and partner across global teams to operationalize AI-enabled workflows and scalable improvements.

Qualifications

• At least 2 years of experience in project management or program operations in a high-stakes, fast-moving environment.
• Proficiency in advanced project management frameworks and global coordination tools.
• Proven proficiency in problem-solving, collaboration, and stakeholder management at a global or cross-site level.
• Advanced organizational, planning, and communication skills.
• Demonstrated analytical skills with the ability to connect project performance to business metrics.

Responsibilities

• Improve Prevention Ownership: Prioritize recurring avoidable and reducible issue themes surfaced by AI and operational investigations.
• Cross-Functional Action Translation: Translate diagnostic themes into clear, concrete action items and roadmaps for Knowledge, Support Operations, Vendor Management, Policy, Product, and Engineering teams.
• Program Execution & Stakeholder Accountability: Lead end-to-end project execution, establish program controls, manage dependencies, and hold cross-functional partners accountable for upstream defect remediation.
• Inflow Reduction & Measurement: Establish baseline metrics and rigorous measurement frameworks to quantify whether process and product interventions sustainably reduce inflow, prevent repeat contacts, and improve CX.
• Closed-Loop Systemic Enablement: Feed prevention learnings directly back into Knowledge Bases (KB), Troubleshooting Guides (TSG), escalation logic, frontline automations, and AI models.
• Operational Standards & Governance: Define escalation workflows, operating standards, quality frameworks, and control mechanisms to ensure consistent operational execution across global sites.
• AI Operationalization & Change Management: Operationalize new AI-enabled workflows and analytical tools, establish adoption plans, run agent enablement, and ensure new operating methods stick.
• Executive Communication: Synthesize complex performance data, mitigation impact, and program statuses into high-level slide decks, executive narratives, and stakeholder reviews.

Skills

Project management

Global coordination

Problem-solving

Stakeholder management

Communication

Analytical thinking

Job description

Uber Technologies Inc. in Phoenix is seeking a GFX Program Specialist IV to own the end-to-end Improve Prevention programs across Fix Experience. Translate AI signals into cross-functional projects, establish standards, and drive closed-loop enablement that eliminates defects and reduces contact inflow.

You will synthesize performance data for executive reviews, define governance, and partner across global teams to operationalize AI-enabled workflows and scalable improvements.