Program Specialist III (9914)

State of Mississippi; Jackson (MS); On-site; USD 44,000 - 49,000; Full time

Job summary

The State of Mississippi, Mississippi Department of Human Services, Division of Child Support, is seeking a Program Specialist III to handle complaints and inquiries across channels and support case information updates. You will create and monitor electronic complaint tickets, communicate with clients, and assist with office accounting tasks and property inventories.

This role requires strong communication, data entry, research, and writing skills, plus the ability to learn multiple software

Qualifications

• Requires strong communication, writing and data-entry skills.
• Experience handling complaints and inquiries.
• Ability to work across multiple software applications and departments.

Responsibilities

• Review cases to determine actions needed to address complaints and inquiries.
• Create and monitor electronic complaint tickets to track resolution.
• Communicate with clients to provide case information and updates.
• Review tickets and logs to ensure proper handling of complaints and inquiries.
• Assist with vendor-related complaint monitoring and coordination.
• Cross-train in division accounting tasks and assist with related duties.

Skills

Communication

Database entry

Conflict resolution

De-escalation

Professional writing

Active listening

Software applications

Attention to detail

Research

Reading comprehension

Follow-through

Inventory

Accounting

Education

Bachelor's degree

Job description

Program Specialist III (9914) in 25 - HINDS COUNTY, MS

State of Mississippi

$43,510.00 - $48,500.00 Annually

Location

25 - HINDS COUNTY, MS

Full-Time

Job Number

9062-0648-20260923H

0648 - DHS-CHILD SUPPORT ENFORCEMENT

Opening Date

09/24/2026

9/29/2026 at 11:59 PM Central Time (US & Canada)

Agency Minimum Salary

$43,510.00

$48,500.00

About the Agency

The Mississippi Department of Human Services is dedicated to serving others while providing a wide range of public assistance programs, social services, and support for children, low-income individuals and families. The agency seeks to empower families to become self-sufficient and responsible for their future success. This position is with the Division of Child Support and will be located in STATE OFFICE. If you have any questions, you may contact us at [e-mail].

This individual will handle complaints and inquiries submitted to the Child Support Division through multiple channels and will be cross-trained as appropriate in tasks outside of the complaint resolution position. A major planned area of cross-training is in Division office accounting. More specifically, the person in this position assists the Child Support Division as follows:

• Reviews cases to determine actions needed to address and/or resolve complaints and inquiries;


• Creates and monitors electronic complaint tickets to track complaint resolution;


• Communicates with clients directly to provide case information and updates;


• Reviews electronic complaint tickets and case action logs in the child support electronic support tracking system to confirm that complaints and inquiries are handled appropriately;


• Sends a response to the requestor once actions have been taken;


• Is a member of the contract monitoring team to address vendor responsiveness to complaints;


• Crosstrained to sort incoming mail and log outgoing child support payments to the State Disbursement Unit;


• Maintains the property inventory for the Child Support Division and oversees Division compliance with property audits;


• Crosstrained to verify child support case information for MS Lottery;


• Reviewed certain flagged cases to determine if paper checks are appropriate;


• Notarizes documents for the Child Support Division


• Is trained to set up batches for the Child Support Financial Unit and can add employers upon request;


• Is cross-trained in Central Registry duties and occasionally assists with incoming interstate packets;


• Crosstrained on timekeeping for the Division;


• Trained in accessing and analyzing complaints in software logs;


• Crosstrained in the Division's office accounting processes and procedures


• Complete special projects as assigned.

What you'll need to be Successful

Great communication skills; database entry skills; conflict resolution skills; de-escalation skills or experience; good professional writing skills; active listening skills; ability to learn multiple software applications; attention to detail; research skills; reading comprehension skills; excellent follow-through; inventory skills; accounting skills.

Preferred Qualifications

Typically requires a Bachelor’s degree and 2-4 years of experience.— Hiring Agency Prefers: 2-3 years of experience working in child support enforcement required; 2-3 years of state government experience strongly preferred; 2-3 years of complaint resolution experience strongly preferred; 1-2 years' experience with complaint resolution software strongly preferred; 1-2 years of experience using MAGIC (Mississippi's Accountability System for Government Information and Collaboration) strongly preferred; experience using Smartsheet strongly preferred.

Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201