Child Support Case & Compliance Specialist

State of Mississippi; Jackson (MS); On-site; USD 44,000 - 49,000; Full time

Job summary

The State of Mississippi, Mississippi Department of Human Services, Division of Child Support, is seeking a Program Specialist III to handle complaints and inquiries across channels and support case information updates. You will create and monitor electronic complaint tickets, communicate with clients, and assist with office accounting tasks and property inventories.

This role requires strong communication, data entry, research, and writing skills, plus the ability to learn multiple software

Qualifications

• Requires strong communication, writing and data-entry skills.
• Experience handling complaints and inquiries.
• Ability to work across multiple software applications and departments.

Responsibilities

• Review cases to determine actions needed to address complaints and inquiries.
• Create and monitor electronic complaint tickets to track resolution.
• Communicate with clients to provide case information and updates.
• Review tickets and logs to ensure proper handling of complaints and inquiries.
• Assist with vendor-related complaint monitoring and coordination.
• Cross-train in division accounting tasks and assist with related duties.

Skills

Communication

Database entry

Conflict resolution

De-escalation

Professional writing

Active listening

Software applications

Attention to detail

Research

Reading comprehension

Follow-through

Inventory

Accounting

Education

Bachelor's degree

Job description

The State of Mississippi, Mississippi Department of Human Services, Division of Child Support, is seeking a Program Specialist III to handle complaints and inquiries across channels and support case information updates. You will create and monitor electronic complaint tickets, communicate with clients, and assist with office accounting tasks and property inventories.

This role requires strong communication, data entry, research, and writing skills, plus the ability to learn multiple software