Program Specialist II - Certificate Programs & Enrollment

Evergreen State College; Olympia (WA); On-site; USD 43,000 - 58,000; Full time

Job summary

Evergreen State College is seeking a Program Specialist 2 on the Olympia campus to manage certificate intake, enrollment planning, and credential evaluation support. This full-time role emphasizes equity, cross-unit collaboration, and reporting to PaCE leadership.

Responsibilities include coordinating certificate registration plans, monitoring holds, and ensuring timely enrollment while providing content review and records context as needed.

Qualifications

• Knowledge of certificate operations and enrollment processes.
• Ability to communicate clearly in plain language.
• Experience with higher-education records and governance processes.

Responsibilities

• Design and manage intake workflows for certificate programs.
• Develop communications to certificate students and coordinate with PaCE staff.
• Maintain enrollment progress tracking and provide status updates.

Skills

Certificate operations

Enrollment management

Plainlanguage communication

Problem-solving

Systems thinking

Cross-unit collaboration

FERPA compliance

Education

Bachelor's degree

Four years of experience in academic operations, continuing/professional education, or records

Experience with certificate endorsement, catalog systems, seat restriction rules, and crossunit governance participation

Experience leading or contributing to cross-functional problem-solving and process improvement initiatives in a higher education setting

Job description

Evergreen State College is seeking a Program Specialist 2 on the Olympia campus to manage certificate intake, enrollment planning, and credential evaluation support. This full-time role emphasizes equity, cross-unit collaboration, and reporting to PaCE leadership.

Responsibilities include coordinating certificate registration plans, monitoring holds, and ensuring timely enrollment while providing content review and records context as needed.