Program Specialist - Data & Project Support (Healthcare)

Bayshore HealthCare; California (MO); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Bayshore HealthCare seeks a Program Specialist to provide administrative, data management, and project support for HealthCare Providers, clients, and front-line staff. The role contributes to program planning, reporting, and coordination with the program and management teams.

The position emphasizes data integrity, stakeholder communication, and timely reporting of AEs and PQCs, while supporting reimbursement/case management workflows and analytics. Strong MS Office and CRM skills are required.

Qualifications

• Post-secondary education or equivalent experience.
• Strong customer service, communication, and problem-solving abilities.
• Excellent written and verbal communication skills.
• High attention to detail, organized, and able to multitask effectively.
• Ability to adapt to a fast-paced and evolving environment.
• 3+ years experience in a role within a patient support program, specifically in reimbursement or case management
• 3-5 years min experience within analyst or data reporting background.
• Strong data analysis skills, including the ability to interpret, validate, and present findings.
• Advanced proficiency with Microsoft Office (Excel, Word, Outlook).
• Experience working with CRM systems and data accuracy processes.
• Must be fluent in verbal and written communication and interpersonal skills for both English and French

Responsibilities

• Complete data-entry, triage inbound/outbound communications, manage shared inboxes, and complete administrative duties.
• Support project-related activities including project tracking, documentation, timeline monitoring, and updates.
• Lead and maintain project trackers as assigned.
• Ensure timely and compliant reporting of Adverse Events (AEs) and Product Quality Complaints (PQCs) in accordance with Health Canada pharmacovigilance requirements and guidelines, including accurate documentation, appropriate escalation, and effective collaboration with internal stakeholders and regulatory teams.
• Support and coordinate digital and reporting projects.
• Pull together reports and analysis on established and ad hoc deliverables.
• Act as a resource liaison for internal stakeholders
• Aid program frontline staff with stakeholder communications as needed.
• Conduct deep-dive analyses of program data, trends, or operational processes as required.
• Ensure team data accuracy, perform data integrity checks, and support cleanup initiatives.
• Oversee tracking and analysis of metrics, KPIs, and performance trends.
• Assist with billing reconciliation, reports, dashboards, and monthly deliverables.
• Participate in quality assurance and continuous improvement initiatives.
• Take meeting notes, document action items, and follow up on outstanding tasks.
• Complete other duties as assigned to support Program Management.

Skills

Data analysis

Project coordination

Customer service

Communication skills

Microsoft Excel

CRM familiarity

Multitasking

Bilingual English/French

Education

Post-secondary education or equivalent experience

Tools

Excel

CRM systems

Job description

Bayshore HealthCare seeks a Program Specialist to provide administrative, data management, and project support for HealthCare Providers, clients, and front-line staff. The role contributes to program planning, reporting, and coordination with the program and management teams.

The position emphasizes data integrity, stakeholder communication, and timely reporting of AEs and PQCs, while supporting reimbursement/case management workflows and analytics. Strong MS Office and CRM skills are required.