Program Specialist

365healthservices; West Chester (Chester County); On-site; USD 55,000 - 75,000; Full time

Job summary

365healthservices is seeking a Program Specialist responsible for developing relationships with individuals and Supports Coordinators to ensure effective service placements. The role involves recruiting, evaluating candidates, and managing Direct Support Professionals' assignments, while addressing customer service expectations.

The ideal candidate should have a Bachelor’s Degree or equivalent experience, excellent communication skills, and be driven to achieve high standards of professionalism.

Qualifications

• Bachelor’s Degree (preferred) or equivalent experience working with individuals with IDD.
• Valid driver's license and insured vehicle required.
• Excellent communication skills and analytical skills necessary.

Responsibilities

• Develop recruitment strategies to hire quality DSPs.
• Visit assigned individuals and their teams at home.
• Match and evaluate candidate skills to individual needs.
• Negotiate salary and terms with candidates.
• Manage DSPs and resolve performance issues.
• Maintain relationships with clients and stakeholders.

Skills

Communication skills

Analytical skills

Professionalism

Relationship building

Education

Bachelor’s Degree or equivalent experience

Job description

About the job

About the Company

365 is a dynamic professional team that never forgets the only way to satisfy our clients, employees and the communities we serve is to exceed their expectations at every opportunity. Our clients rely on us for superior care. Our employees count on us to equip them to do their jobs at the highest levels. We are dedicated, reliable and ALWAYS accessible. And we love what we do!

About the Role

The Program Specialist develops relationships with individuals and Supports Coordinators to determine open needs, successful placements and identifies additional business opportunities. Program Specialists are responsible for building a network of qualified candidates, evaluating skills in relation to individual pairing, negotiating compensation, overseeing the completion of onboarding requirements, and managing active Direct Support Professionals. They are also expected to share best practices, maintain, and develop relationships within the industry to foster stronger business relations.

Responsibilities

• Develops and executes recruitment strategies to attract, screen and hire quality DSPs who meet the office’s immediate and projected needs,
• Drives to and visits assigned individuals routinely as well as meets individuals and their teams at their homes,
• Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates, - Responsible for communicating pertinent information during non-business hours and weekends, as needed,
• Matches and evaluates candidate skills to individual needs through screening and interviewing,
• Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts.
• Negotiates salary, terms, and conditions of employment with candidates.
• Schedules DSPs for initial placement and ongoing assignments. Manages DSPs while on assignment and assesses/investigates concerns and issues, and provides performance coaching, counseling and disciplinary action as needed.
• Maintains regular contact with and develops relationships with active clients, individuals, Supports Coordinators and Executive Director to identify current staffing needs and requirements, projected openings, and potential new business opportunities.
• Ensures individual, family and referral source expectations are understood and met while addressing and resolving any concerns relating to customer service or DSP performance.
• Incorporates DSP retention strategy into daily routine.
• Builds and cultivates relationships with industry contacts, referrals and business development leads.
• Ensures confidentiality of all individual records and personnel files in accordance with agency and HIPAA guidelines.
• Responsible for oversight of revenue cycle management.
• Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability.

Qualifications

• Bachelor’s Degree (preferred) or equivalent experience working with individuals with IDD.
• Must possess a valid driver's license and insured vehicle.
• Excellent written and verbal communication skills.
• Strong analytical skills.
• Enthusiastic, results-driven, sense of urgency and high standard of professionalism.
• Must meet all Federal, State, and local requirements.