DSP Supervisor (OR)

Access: Supports for Living; City of Middletown (NY); On-site; USD 63,000 - 66,000; Full time

Job summary

Access: Supports for Living in Middletown, NY, is seeking a Direct Support Professional Supervisors. You will oversee DSP teams, ensure high-quality care, and manage program operations while aligning with state regulations and agency policies.

The role requires supervisory experience in the field, collaboration with cross-functional teams, and a commitment to delivering person-centered services. Strong communication and leadership are essential for success.

Qualifications

• Demonstrate all skills and attributes outlined in the NYS DSP Core Competencies.
• Ability to work in a diverse and inclusive environment with individuals of various abilities.
• Complete mandatory trainings within first 90 days and maintain recertifications.
• Professionally and effectively communicate both in verbal and written forms.

Responsibilities

• Supervise Direct Support Professionals in a residential setting.
• Collaborate with HR and DSP Administrators to promote staff recruitment, hiring and development.
• Track staff training due dates to ensure compliance.
• Deliver performance feedback and initiate progressive discipline as needed.
• Create and implement service plans and ensure high-quality rehabilitative services.

Skills

NYS DSP Core Competencies

Bilingual EN/ES

ASL Proficiency

Education

Bachelor’s Degree with supervisory experience (1 year)

Associate’s degree with supervisory experience (2 years)

Five years’ field experience with two years supervisory

Internal candidate with four years’ field experience

Job description

Do Work That Matters. In a Culture That Means It.

Be part of a team that values connection, accountability, and real impact.

Why Access?

Because how we work matters just as much as what we do. At Access, our Culture Playbook isn’t a poster on the wall - it’s how we show up for each other and for the people we support.

You’ll Be Part Of a Team That Is

• Clear about expectations
• Supportive and accountable
• Focused on outcomes that matter to people.

And committed to helping people live the healthiest and fullest lives possible – while making sure out staff can do the same.

Location: Middletown, NY

Pay Rate: $62,853 annually

Weekly Schedule: 40 Flexible with On-Call Responsibilities

Overview Of Primary Responsibilities

Direct Support Professional Supervisors work as part of an interdisciplinary team (clinical staff, nurses, families, advocates, etc.) providing services to adults with intellectual/ developmental disabilities. Working under the direction of an Assistant Director/ Program Director/ Regional Program Director they oversee and direct services that enrich the lives of individuals. Our mission is to help individual’s live happy, healthy, and fulfilling lives.

Direct Support Professional Supervisors oversee the overall operations of the program ensuring compliance with state and OPWDD regulations as well as agency policies and procedures. Direct Support Professional Supervisors hire, train and supervise direct care staff to ensure quality delivery of services, including, personal care, meal preparation, medication administration, and health maintenance. Direct Support Professional Supervisors ensure all programming needs are met including, scheduling, staff development and physical plant. Direct Support Professional Supervisors ensure the program budget is maintained and ensure for timely billing, staff payroll processing and appropriate utilization of individual and agency funds.

Providing individuals with the highest quality of care and services is also part of our mission. The Agency has an uncompromising commitment to quality and integrity - employees are expected to perform their duties and responsibilities to our high standard of quality.

Primary Functions

Duties and responsibilities vary in intensity and frequency:

• Supervises and works alongside Direct Support Professionals in a residential setting which support individuals with varying diagnoses.
• Collaborates with Human Resources and DSP Administrators to promote staff recruitment, selection, hiring, retention, training and professional development.
• Tracks direct care staff’s training due dates to ensure compliance with no lapse.
• Completes staff performance agreements which are aligned with Core Competencies.
• Provides performance feedback and initiates progressive discipline as needed.
• Creates, reviews and ensures the implementation of service plans.
• Ensures that high-quality rehabilitative services and person centered activities are being planned and conducted in accordance with service plans.
• Meets with individual’s circle of support to ensure all programming needs are met and to problem solve any concerns that may arise.
• Ensures that the program is operating efficiently and within program budget specifications.
• Ensures that staff are completing documentation in a thorough, timely manner in order to ensure for maximum billing.
• Ensures for the safety of all individuals and team members.
• Ensures routine maintenance and cleaning of vehicles and physical plant are completed and follows through to resolution.
• Coordinates and leads program operations to achieve quality of care, and efficiency while maintaining regulatory standards.
• Reports and resolves incidents and compliance issues in a timely manner and ensures direct reports do the same.
• Maintains individual’s charts up-to-date and ensures documents are scanned and filed appropriately.
• Inspires and promotes customer satisfaction.
• Participates in the agencies on call rotation and responds to individual and program emergencies as needed.
• Completes program staffing schedule and ensures for appropriate coverage
• Utilizes technology to review and approve staff timesheets.
• Organizes, multitasks and prioritizes duties and responsibilities in an efficient manner
• Provides personalized interactions with individuals to ensure high quality services.
• Acts in a professional and visionary manner and communicates effectively with others; completes training programs; trains others as required and attends departmental, agency and relevant community meetings.
• Maintains a valid, unrestricted, insurable driver’s license.
• Performs other duties as needed or assigned.

Additional Functional / Organizational Support

• Performs other duties as needed or assigned

Qualifications And Attributes

• Demonstrate all skills and attributes outlined in the NYS DSP Core Competencies
• Ability to work in a diverse and inclusive environment with individuals of various abilities
• Complete all mandatory trainings within first 90 days and maintain recertification’s ongoing
• Professionally and effectively communicate both in verbal and written forms
• Understand regulations and document services in real-time utilizing electronic technology
• Ability to multi-task and prioritize job responsibilities
• Respond timely and effectively to emergency and crisis situations
• Be proactive to identify, report and resolve safety/medical concerns as they arise
• Ability to accurately count money and complete basic math and banking transactions
• Complete training to become approved medication administration professional (AMAP) certified and accurately administer medications and maintain certification up-to-date without lapse
• Participate in team meetings and service plan meetings as necessary
• Ensure service plans are written in a timely, accurate manner following life plan meetings
• Provide person centered, culturally competent services, which may include celebration of holidays and attendance at religious services
• Provide continuous care and maintain approved staffing ratios at all times, which may include weekends and holidays
• Provide on-call coverage for primary site, as well as for a cluster of sites, as assigned
• Provide leadership and mentorship to a team of DSP’s working in a residential setting
• Ability to access reliable transportation
• Maintains a valid, unrestricted, insurable driver’s license
• Bilingual English and Spanish speaking is a plus
• Fluent in American Sign Language is a plus

Education And Experience

• Bachelor’s Degree with one-year experience in the field and at least six months’ supervisory experience in the field

Or

• Associate’s degree with two years’ experience in the field and at least one-year supervisory experience in any field

Or

• At least five years’ experience in the field and at least two years’ supervisory experience in any field

Or

• Internal candidate with at least four years’ experience in the field

Physical Characteristics

• Must be capable of performing all SCIP Interventions
• Able to provide hands on care to individuals with various physical disabilities, which may include showering, feeding and physical assistance
• Ability to perform various household cleaning tasks utilizing cleaning supplies
• Occasional lifting of 25+ pounds, occasional pushing/pulling of 25+ pounds and occasional reaching and bending to perform necessary duties
• Ability to ascend and descend stairs
• Ability to participate in light to moderate physical activities
• Ability to utilize various electronic devices
• Provide transportation utilizing vehicles ranging in size from sedans to large passenger vans
• Exposure to pets may be required at certain sites

EEO

An Equal Opportunity Employer, including disability and Veterans