Program Specialist

U.S. Department of Veterans Affairs

Northampton (MA)

Hybrid

USD 70,000 - 91,000

Full time

4 days ago

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Benefits offered by this job

Telework eligible

Job summary

The U.S. Department of Veterans Affairs, Central Western Massachusetts VA Healthcare System, Leeds, MA, is seeking a Program Specialist in the Mental Health service for a full-time, 40-hour work week.

The role provides administrative oversight across MHICM, TSES, CWT/TR, MST, TCM, SP, inpatient and PTSD programs within the Leeds VAMC and affiliated clinics. Responsibilities include scheduling, data validation, reporting, quality assurance, and overseeing timely Mental Health consults.

Qualifications

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

Responsibilities

Assist management with decisions on appropriate clinic set up.
Review clinic functions, e.g. overbooking of patients, scheduling new patients, and resolving consults.
Develop and implement strategies for improving delivery of care.
Prepare recurring and nonrecurring reports, complies and analyzes data.
Coordinate quality assurance/utilization review activities within the clinic.
Maintain timecards for clinical and administrative personnel.
Oversee all Mental Health consults and monitors for timeliness.

Job description

Department: Department of Veterans Affairs

This Program Specialist position is in the Mental Health service at the Central Western Massachusetts VA Healthcare System, located at the Leeds, MA. location. This is a full time position, 40 hours a week.

Key Responsibilities

The Program Specialist position provides administrative oversight to the following services; Mental Health Intensive Care Management (MHICM), Therapeutic and Supported Employment (TSES), Compensated Work Therapy/Transitional Residential Treatment Program (CWT/TR), Military Sexual Trauma (MST), Transitional Care Management (TCM), Suicide Prevention (SP), Acute and Subacute Inpatient Units, and the Post Traumatic Stress Disorder (PTSD) Residential Treatment Program (RRTP), which are integrated services within the Mental Health Service Line at the Leeds VAMC, Springfield CBOC, Worcester CBOC, Greenfield CBOC, Pittsfield CBOC, and Fitchburg CBOC, within VA Central Western Massachusetts Healthcare Systems.

The position participates with all levels of management, planning, analyzing, implementing and establishing sound business practices. Duties include but are not limited to: Assist management with decisions on appropriate clinic set up. Review clinic functions, e.g. overbooking of patients, scheduling new patients, and resolving consults. Responsible for day-to-day issues associated with the clinics.

Assign staff to various activities to ensure productivity and access to care are maximized. Collect and validate workload data. Develop and implement strategies for improving delivery of care. Prepare recurring and nonrecurring reports, complies and analyzes data. Coordinate quality assurance/utilization review activities within the clinic. Maintain timecards for clinical and administrative personnel. Oversee all Mental Health consults and monitors for timeliness.

Review provider clinic set-up for accuracy and appropriate utilization. Establish and manage the PCMM for Mental Health teams and position set up for all PCMM for Mental Health and specialties involved as an intricate part of the Mental Health Teams.

Work Schedule: Monday - Friday 7:30 am - 4:00 pm Telework: Ad-hoc as determined by agency policy Position Description/PD#: 02981 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized NOTIFICATIONS: This position is in the Competitive Service. This position is covered by locality-based comparability pay. Current Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action).

The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. This is not a Bargaining Union Position. Veterans' Preference does not apply for internal or other current permanent Federal agency employees.

Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System.

Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment.

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $69642 – $90540/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-28.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.