Program Specialist

State-of-Indiana; Indianapolis (IN); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off and leave benefits

Public sector pension plans

Job summary

The State of Indiana, Department of Workforce Development, is seeking a skilled claims specialist to manage wage garnishment and waiver activities. This role requires deep knowledge of program regulations, data processing, and strong communication skills to ensure accurate determinations and notices to claimants and employers.

The position emphasizes compliance, accountability, and collaboration with development and benefit-collections teams.

Qualifications

• Extensive knowledge of department or agency programs.
• Extensive knowledge of data processing capabilities as they relate to the specific program area.
• Extensive understanding of the laws relating to specific program area and the ability to interpret applicable rules and regulations.
• Effective communication skills, both orally and in writing.
• Ability to maintain confidentiality.
• Ability to maintain cooperative work relationships.

Responsibilities

• Select claimants eligible for wage garnishment.
• Process all Waiver requests from claimants.
• Maintain all collection holds on overpayments during the waiver process.
• Ensure claimants received waiver determination with appeal rights and overpayment is adjusted per determination.
• Ensure claimants and employers are sent the appropriate notices and orders pertaining to wage garnishment.
• Investigate recoveries received through wage garnishment orders to ensure they are applied to the correct garnishment order.
• Complete work items related to wage garnishment and waiver program.
• Maintain a list of active garnishment orders and waiver requests showing the results of determinations.
• Follow-up with employers not in compliance with wage garnishment orders.
• Process fees for employers who have fulfilled wage garnishment orders and request the fee.
• Process documentation for wage garnishment and waiver appeals.
• Work with development to identify issues within wage garnishment/ waiver programs and communicate those issues to the Benefit Collections Manager.
• Report out on wage garnishment and waiver activity, where requested.
• Complete any clean up lists for wage garnishment to ensure the appropriate claimants are displaying as eligible for garnishment.
• Batch documents by indexing identification and submit to DCIWF for processing for Wage Garnishment and Waiver programs.
• Assist the benefit collection unit with all other collection efforts, including answering phone calls from claimants, providing assistance to claimants, skip-tracing, etc.

Skills

Industry knowledge

Data processing

Legal/regulatory understanding

Communication skills

Confidentiality

Team collaboration

Education

High School Diploma or HSE

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Workforce Development (DWD):
Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth.

Role Overview:

• Select claimants eligible for wage garnishment
• Process all Waiver requests from claimants
• Maintain all collection holds on overpayments during the waiver process
• Ensure claimants received waiver determination with appeal rights and overpayment is adjusted per determination
• Ensure claimants and employers are sent the appropriate notices and orders pertaining to wage garnishment
• Investigate recoveries received through wage garnishment orders to ensure they are applied to the correct garnishment order, which includes monitoring the Wage Garnishment Recovery screen on a weekly basis
• Complete work items related to wage garnishment and waiver program
• Maintain a list of active garnishment orders and waiver requests showing the results of determinations
• Follow-up with employers not in compliance with wage garnishment orders
• Process fees for employers who have fulfilled wage garnishment orders and request the fee
• Process documentation for wage garnishment and waiver appeals
• Work with development to identify issues within wage garnishment/ waiver programs and communicate those issues to the Benefit Collections Manager
• Report out on wage garnishment and waiver activity, where requested
• Complete any clean up lists for wage garnishment to ensure the appropriate claimants are displaying as eligible for garnishment
• Batch documents by indexing identification and submit to DCIWF for processing for Wage Garnishment and Waiver programs
• Assist the benefit collection unit with all other collection efforts, including answering phone calls from claimants, providing assistance to claimants, skip-tracing, etc.

The salary for this position traditionally starts at$47,320.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Serves as a senior claims specialist and subject matter expert for specific program area.
• Oversees and ensures full compliance with program requirements and regulations.
• Manages and monitor accounts, reviews and processes corrections, and contacts appropriate parties when necessary.
• Verifies appropriate documentation is received and in accordance with agreements and approvals.
• Prepares statistical reports relative to program area.
• Assists in developing, reviewing, and updating forms, procedures, and informational material relating to program area.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Extensive knowledge of department or agency programs.
• Extensive knowledge of data processing capabilities as they relate to the specific program area.
• Extensive understanding of the laws relating to specific program area and the ability to interpret applicable rules and regulations.
• Effective communication skills, both orally and in writing.
• Ability to maintain confidentiality.
• Ability to maintain cooperative work relationships.

A degree is not required. A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least 5+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .